Senior Services Manager – Customer Service Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for assigned clients, fostering trust and long-term relationships through consistent and credible communication.

• Engage in in-depth technical discussions with clients throughout the Inquiry to Order (ITO) process, establishing credibility from the very first interaction.

• Anticipate customer needs and create solutions that align with business objectives.

• Create detailed, customer-specific scopes of work customized to equipment types and service requirements.

• Develop comprehensive project schedules that are man-loaded and based on well-defined scopes.

• Generate precise job cost estimates that are based on thorough scheduling and resource planning.

• Oversee complete outage planning, including the development of contingencies for scope changes and unexpected field issues.

• Collaborate closely with members of the Local Customer Team (LCT) across various functions to ensure smooth project execution.

• Utilize a profound understanding of EHS and quality risks related to each scope of work.

• Actively engage in Daily Management meetings and team discussions to share best practices and promote process improvements.

• Foster a strong team culture through peer collaboration, knowledge sharing, and a receptiveness to feedback.

⛳️ Requirements

• A Bachelor’s Degree from an accredited university or college in Engineering.

• A background as a Mechanical Technical Field Advisor (TFA) or Outage Manager is highly preferred.

• Familiarity with Steam Power equipment, systems, and outage work scopes.

• Knowledge of GE Vernova tools, applications, and processes used for quoting, planning, executing, and closing out projects.

• Proven ability to develop scopes of work, man-loaded schedules, and accurate job cost estimates.

• Strong comprehension of EHS standards and quality requirements in field service settings.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Vision coverage

• Prescription drug coverage

• Access to Health Coach from GE Vernova

• A 24/7 nurse-based resource

• Access to the Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services

• GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings opportunity with company matching contributions

• Company retirement contributions

• Access to Fidelity resources and financial planning consultants

• Tuition assistance

• Adoption assistance

• Paid parental leave

• Disability benefits

• Life insurance

• 12 paid holidays

• Permissive time off