Senior Services Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Develop and test innovative solution features for both standard products and custom-built AVEVA solution components.

• Identify and address application issues associated with custom products and integrated AVEVA solutions.

• Collaborate closely with DEV and SUPPORT teams to gain a thorough understanding of customer solutions.

• Conduct research, identify, develop, and propose software enhancements for new feature requirements and application-related issues.

• Assist customers in the adoption of new solutions and in troubleshooting technical problems.

• Support Application Engineers (L2) with site-specific challenges during commissioning, upgrades, and expansions.

• Engage in post-release and pilot phases of power monitoring system development projects.

• Provide feedback, execute test scenarios and use cases, and participate in product validation and unit testing.

• Resolve technical issues escalated by Application Engineers and Engineering teams.

• Identify and analyze product and solution failures, assisting Engineering teams in their resolution.

• Contribute to the documentation of new solution features using the Knowledge Base tool.

• Design, plan, research, evaluate, and test complex systems utilized for monitoring and/or controlling program execution.

⛳️ Requirements

• Proficiency in software, database management, and/or troubleshooting, diagnosis, and problem-solving.

• Experience in SQL Database querying and programming.

• Minimum of 5 years in programming experience.

• Familiarity with SCADA and HMI systems.

• Positive demeanor, enthusiastic, self-driven, and customer-oriented.

• Strong interpersonal skills and a team-oriented approach, enjoying cross-functional collaboration.

• Quick learner with a curious mindset.

• Excellent technical writing and verbal communication skills in English.

• Ability to thrive in a fast-paced, dynamic environment.

• Capacity to work effectively with professionals from diverse technical backgrounds.

• Willingness to travel to various customer locations both regionally and globally.

• Experience with Manufacturing Execution Systems (MES) is preferred.

• Familiarity with AVEVA products is a plus.

• Candidates must successfully undergo a comprehensive background check.

• Proof of work authorization may be required as part of the background check process.

🏝️ Benefits

• Comprehensive background check prior to employment, conducted in accordance with local regulations.

• Equal Opportunity Employer dedicated to fostering an inclusive culture and work environment where all employees are treated with dignity and respect.