Senior ServiceNow Technical Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team to develop, deliver, and oversee the SaaS environment for ServiceNow FSM capabilities.

• Manage the entire scope of work, including planning and scheduling, resource allocation, transition planning, reporting, preparation of deliverables, quality assurance and metrics, customer relationship management, and strategic business planning.

• Analyze new and intricate project-related challenges and devise innovative solutions that encompass finance, scheduling, technology, methodology, tools, and solution components.

• Oversee daily management of overall project and contract support operations, potentially involving multiple tasks and personnel across various locations.

• Organize, lead, and coordinate all activities linked to the assigned project’s planning and production.

• Take ownership of project outcomes.

• Collaborate with the project sponsor and stakeholders to finalize the project charter, detailing scope, goals, deliverables, resource requirements, budget, and timeline.

• Develop a work breakdown structure to estimate the effort needed for each task.

• Provide a project schedule to outline the timeline for task completion.

• Articulate expectations clearly to team members and stakeholders.

• Ensure the program is delivered on schedule, within budget, and meets the required quality standards.

• Establish and nurture strong relationships with DoD and other stakeholders.

• Mediate discussions between stakeholders and team members.

• Identify and address risks and issues that could affect the program's success.

• Resolve issues and troubleshoot throughout the project lifecycle.

• Manage project scope by ensuring that any changes are documented and approved.

• Monitor and report on project milestones, providing status reports as requested.

• Lead, mentor, and inspire team members.

• Make decisions and recommendations based on the business needs of each project, ensuring ongoing decisions align with organizational best interests.

• Track and report on the program's progress to key stakeholders.

• Promote business growth by identifying opportunities to enhance our offerings, improve service delivery, and cultivate a culture of innovation within the team.

• Ensure adherence to all relevant policies, procedures, and regulations.

⛳️ Requirements

• Over 8 years of relevant work experience in a highly dynamic and fast-paced environment.

• More than 5 years of experience in managing ServiceNow FSM platform implementations.

• Proven experience in leading teams and managing web applications.

• At least 3 years of experience in defining and delivering systems support strategies, with strong business analysis and requirements gathering skills.

• Proficiency in Agile Scrum methodology.

• Advanced skills in Microsoft Office Suite.

🏝️ Benefits

• Highly competitive salary.

• 95% of employee medical, dental, and vision coverages paid by the employer.

• 100% of employee life, STD, and LTD disability coverages covered by the employer.

• 401k plan with company matching and profit sharing.

• Flexible Spending Account (FSA) for dependent and healthcare expenses.

• 11 standard holidays and 3 weeks of annual leave.