Senior ServiceNow Platform Architect

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the architectural point of contact for enterprise clients.

• Establish and uphold the enterprise ServiceNow platform strategy.

• Create medium- and long-term evolution roadmaps that align with business priorities and enterprise architecture.

• Guide strategic adoption of ServiceNow features and products.

• Set architectural standards and oversee architecture review processes.

• Define reusable practices to maintain consistency across products and workflows.

• Structure governance frameworks and lead architectural review committees.

• Monitor compliance with architectural principles.

• Lead initiatives for CMDB maturity and CSDM adoption.

• Implement data governance practices to enhance service modeling and information quality.

• Evaluate platform health, identify vulnerabilities, and develop remediation plans.

• Manage technical debt and devise strategies for platform maintenance, scalability, and sustainability.

• Formulate update strategies and release governance, assessing impacts and mitigating upgrade risks.

• Define enterprise integration strategies along with API and middleware standards, and guide integrations with ERP, CRM, HR, Security, and third-party systems.

• Advocate for reusable integration standards.

• Provide advisory on Now Assist and Generative AI to clients.

• Support Agentic AI and automation strategies.

• Present strategies and roadmaps to senior leadership, facilitating workshops and governance meetings.

• Serve as a strategic advisor to CIOs, CTOs, and platform leadership.

• Perform additional duties related to the area.

⛳️ Requirements

• Significant experience with ServiceNow.

• Background as a Platform Architect, Technical Architect, Solutions Architect, or Enterprise Architect.

• Experience in large-scale enterprise ServiceNow environments.

• Proven ability to engage directly with executive stakeholders.

• In-depth knowledge of ServiceNow platform architecture, solution design, and enterprise architecture.

• Familiarity with governance frameworks, technical debt management, and update strategies.

• Knowledge of Core Platform, CMDB, CSDM, Integration Hub, and Service Catalog.

• Understanding of the security model, instance lifecycle management, and data architecture.

• Advanced understanding of IT Service Management (ITSM).

• Experience with at least one of the following modules: ITOM, CSM, HRSD, SecOps, IRM, FSM, or SPM.

• Knowledge of architectural governance, technical standards, platform scalability, and sustainability.

• Certified System Administrator (CSA) certification is mandatory.

• Certified Application Developer (CAD) certification is mandatory.

• At least one CIS (Certified Implementation Specialist) certification is mandatory.

• A Bachelor’s degree is required.

• Proficiency in conversational English, including an interview conducted in English.

🏝️ Benefits

• Medical insurance for employees and dependents, with nationwide coverage through Bradesco or Unimed.

• Dental insurance with nationwide coverage.

• Meal or food allowance.

• Childcare assistance.

• Life insurance for employees and dependents.

• Gympass for employees and dependents.

• EAP (Employee Assistance Program) offering 24/7 financial, legal, social, and psychological support.

• Discounts and special rates at universities and language schools.

• Discounts on banking packages and special rates at Itaú and Bradesco banks.

• Payroll-deducted loan option.

• Reimbursement program for selected external certifications.

• Online and in-person training and development platform covering soft skills, technologies, and domains across more than 15,000 topics.

• Long-service award.

• Employee referral bonus.

• TCS Fit4life offering online functional training.

• Opportunity to apply for international positions, depending on skills and business needs.