Senior ServiceNow Developer – FSM

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to meet federal operational and field service needs.

• Implement and support ServiceNow FSM functionalities including:

• o Work Order Management

• o Task Management

• o Scheduling and Dispatch

• o Mobile Workforce Enablement

• o Customer Communication and Self-Service

• o Inventory and Asset Management

• o Route Optimization and Resource Coordination

• Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations.

• Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows.

• Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory.

• Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder.

• Configure route optimization and travel efficiency features for field crews and technicians.

• Design, develop, and support mobile field service experiences, including offline functionality and mobile work execution.

• Configure time tracking, labor tracking, and field activity reporting functionalities.

• Support collaboration features such as chat, file sharing, and communication between dispatchers and field personnel.

• Configure proactive customer communications, including ETA notifications, appointment reminders, and job status updates.

• Develop customer self-service portals that enable request submission, appointment booking, and service tracking.

• Support inventory and asset management capabilities, including:

• o Warehouse inventory visibility

• o Truck stock inventory tracking

• o Consumable and parts usage logging

• o Automated inventory adjustments based on field usage.

• Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms.

• Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations.

• Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions.

• Participate in Agile and SAFe ceremonies, including PI Planning, sprint planning, reviews, and retrospectives.

• Perform code reviews and ensure compliance with development standards and platform best practices.

• Support platform upgrades, patching, and performance optimization initiatives.

• Troubleshoot and resolve FSM defects, mobile issues, and production support requests.

• Ensure configurations and customizations comply with federal security, compliance, and accessibility requirements.

• Contribute to technical documentation, knowledge transfer, and operational readiness activities.

• Support organizational change management and end-user adoption efforts for FSM capabilities.

• Other duties as assigned.

⛳️ Requirements

• 5+ years of hands-on ServiceNow development experience.

• 3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) functionalities.

• Strong experience configuring and developing within:

• o Work Order and Task Management

• o Scheduling and Dispatch

• o Mobile Workforce Applications

• o Inventory and Asset Tracking

• o Customer Communication and Self-Service

• Experience configuring ServiceNow Mobile applications and offline functionalities.

• Experience with integrations between ServiceNow and external enterprise systems.

• Strong experience in developing custom ServiceNow applications and platform configurations.

• Proficiency in ServiceNow scripting, including JavaScript, Glide APIs, Script Includes, and Flow Designer.

• Experience working in Agile or SAFe delivery environments.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Bachelor’s degree.

• ServiceNow Certified System Administrator (CSA) is required.

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM).

🏝️ Benefits

• None specified.