Senior ServiceNow Business Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Collect, analyze, and document business requirements, converting them into effective ServiceNow solutions.

• Develop and maintain comprehensive project documentation, which includes BRD, FRD, workflows, process maps, and user stories.

• Offer specialized knowledge in ITSM and CSM processes while identifying areas for process enhancement.

• Collaborate closely with ServiceNow developers and cross-functional teams to design and deliver solutions.

• Facilitate System Integration Testing (SIT), User Acceptance Testing (UAT), deployment processes, and post-implementation support.

• Conduct communications with stakeholders, lead training sessions, and execute user enablement initiatives.

• Ensure that requirements are accurately captured and aligned with the overarching business objectives.

⛳️ Requirements

• A total of 7+ years of professional experience.

• Between 3 to 6 years of experience serving as a Business Analyst on the ServiceNow platform.

• Deep understanding of ITSM and CSM processes.

• Exceptional communication, analytical, and stakeholder management abilities.

• Proficient documentation skills, encompassing BRD, FRD, workflows, process mapping, and user stories.

• A strong problem-solving approach with a keen attention to detail.

• Experience collaborating with cross-functional teams.

• Knowledge of Agile/Scrum methodologies.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible working hours and remote work options.

• Supportive and inclusive company culture.