Senior ServiceNow Admin

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the health of the ServiceNow instance, including upgrades and patches.

• Configure and sustain ServiceNow modules such as ITSM, ITOM, SPM, ITAM, SecOps, and more.

• Monitor performance and resolve issues to maintain platform stability.

• Establish and manage user roles, groups, and permissions.

• Ensure adherence to security and governance policies.

• Implement sophisticated UI policies, business rules, workflows, and notifications.

• Lead integration efforts with third-party systems and APIs.

• Identify chances for automation and process enhancement.

• Maintain documentation related to configurations, processes, and procedures.

• Develop and sustain dashboards and reports for stakeholders.

• Provide mentorship and support to junior administrators.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Over 5 years of experience in administering ServiceNow within an enterprise setting.

• Strong knowledge of ITIL processes and the architecture of ServiceNow.

• ServiceNow System Administrator and Implementation Specialist Certifications.

• ITIL v4 Foundation Certification.

🏝️ Benefits

• A reliable high-speed internet connection is mandatory for all remote/hybrid roles.

• Access to stable Wi-Fi with adequate bandwidth to facilitate video conferencing, cloud-based tools, and other online work-related tasks is essential.

• A HIPAA-compliant work environment is required, which includes a secure workspace free from unauthorized access or interruptions, prohibition of public Wi-Fi unless connected through a secure company-provided VPN, and adherence to all applicable HIPAA privacy and security regulations.