Senior SAP Basis Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Provide and manage technical support for client SAP landscapes and associated satellite systems.

• Improve, update, and implement essential changes.

• Design innovative SAP solutions and develop related procedures.

• Act as the primary delivery liaison for designated client accounts.

• Serve as the sole point of contact for organizing and coordinating client technical maintenance and upgrade activities.

• Collaborate with client technical teams during regular meetings to offer planning and enhancement suggestions.

• Conduct SAP system migrations and landscape refreshes.

• Oversee data protection processes, including database backup and recovery.

• Support high-availability configurations and ongoing SAP system maintenance, including performance management, patching, and issue resolution.

• Create and sustain documentation for problem-solving, root cause analysis, and procedural guidelines.

• Propel continuous improvement in system operations alongside delivery and development teams.

• Engage in root cause analysis in collaboration with software development and delivery teams.

• Participate in efforts aimed at enhancing operational performance.

• Review workflow processes and standard operating procedures with team leaders and members.

• Implement defined projects and provide progress reports.

• Mentor and train new team members.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Applied Sciences, or equivalent professional experience.

• 8-10 years of relevant hands-on experience in SAP Basis engineering with one or more areas of specialization.

• At least 3 years of experience working as an SAP Basis engineer in a service provider or advanced IT organization that operates 24/7.

• Strong experience in administering SAP HANA databases.

• Robust experience in managing SAP Sybase databases.

• Knowledge of SAP security principles.

• Proficient in configuration management and automation tools.

• Familiarity with agile engineering methodologies (Kanban, continuous delivery, etc.).

• Experience with AWS and Azure services within commercial or government cloud environments.

• Excellent analytical and critical thinking abilities.

• Strong sense of ownership and accountability.

• Detail-oriented and capable of meeting deadlines.

• Must be a US citizen; work is to be performed within the borders of the US.

• Preferred experience with Red Hat Enterprise Linux and Ansible.

• Experience with ITSM tools, particularly ServiceNow, is preferred.

• Development experience in a high-level programming language such as Python or Java is a plus.

🏝️ Benefits

• Medical, dental, and vision coverage - 100% paid for employees, 50% covered for dependents.

• Life and disability insurance - fully covered for employees.

• 401K plan with a 3% contribution, with no required employee contribution.

• Education and tuition reimbursement available.

• Accident, critical illness, and hospital indemnity benefits provided through our partners.

• Employee Assistance Program (EAP).

• Access to legal assistance.

• Paid Time Off - up to 6 weeks annually.

• Sick Leave - up to 2 weeks per year.

• Parental Leave - up to 12 weeks.

• For international employees, statutory benefits as required by local law through an Employer of Record; specific benefits outlined in the local employment agreement.