Senior SAP Agent Performance Management – Lead Functional Consultant

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee the complete implementation of SAP Agent Performance Management.

• Facilitate workshops for gathering business requirements and designing solutions.

• Set up SAP APM modules for onboarding agents, managing producers and brokers, overseeing agent hierarchy, tracking licensing and compliance, processing commission and incentive compensation, and generating statements and payouts.

• Create commission structures, schedules, and compensation plans.

• Configure workflows, forms, validations, and business rules.

• Assist with data migration, cleansing, and reconciliation efforts.

• Develop and implement strategies for unit, system integration, and user acceptance testing.

• Engage in deployment and hypercare support activities.

• Provide L2/L3 production support for SAP APM.

• Analyze and resolve issues related to commission calculations.

• Troubleshoot problems concerning agent hierarchy and ownership.

• Investigate discrepancies in payouts and disputes regarding commissions.

• Support processing activities at month-end and quarter-end.

• Monitor interfaces and address integration failures.

• Conduct root cause analysis and apply permanent solutions.

• Collaborate with business users and technical teams to address incidents and service requests.

• Assist in SAP APM integrations with SAP S/4HANA, SAP ECC, SAP SuccessFactors, data warehouses, CRM systems, and insurance policy administration systems.

• Support both inbound and outbound data feeds.

⛳️ Requirements

• Over 5 years of experience with SAP Agent Performance Management.

• At least 2 full lifecycle implementations of SAP APM.

• Minimum of 2 years of production support experience in SAP APM.

• 10 to 15 years of overall SAP experience.

• 5 to 7 years of experience in CRM.

• 2 to 3 APM implementations.

• Proficient in implementing, configuring, integrating, and supporting SAP APM solutions.

• Familiarity with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management.

• Experience with SAP S/4HANA, SAP ECC, SAP SuccessFactors, data warehouses, CRM systems, and insurance policy administration systems.

• Knowledge of API-based and file-based integrations.

• Experience supporting inbound and outbound data feeds.

🏝️ Benefits

• Potential for travel.