Senior Salesforce Loyalty Cloud Solution Architect, SFMC

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the architecture, design, and comprehensive implementation of Salesforce Loyalty Cloud solutions.

• Develop and configure loyalty programs, encompassing membership management, tier structures, points accrual and redemption, rewards, vouchers, promotions, and partner management.

• Create and implement tailored customer engagement journeys utilizing Salesforce Marketing Cloud.

• Design integrations between Loyalty Cloud, Marketing Cloud, Sales Cloud, Service Cloud, Commerce Cloud, Data Cloud, and external applications.

• Establish scalable solution architecture, integration patterns, security protocols, and governance measures.

• Collaborate closely with business stakeholders to grasp requirements and convert them into technical solutions.

• Facilitate technical workshops, solution design sessions, and architecture evaluations.

• Mentor development teams, conduct solution assessments, and ensure compliance with Salesforce best practices.

• Assist in deployment planning, testing, production launches, and post-implementation optimization efforts.

• Remain informed about Salesforce product updates and suggest best practices.

⛳️ Requirements

• 8–15+ years of experience on the Salesforce platform.

• Demonstrated experience leading at least one comprehensive Salesforce Loyalty Cloud implementation.

• Strong practical knowledge of Salesforce Marketing Cloud (Journey Builder, Automation Studio, Contact Builder, Email Studio, and Data Extensions).

• Experience in integrating Loyalty Cloud with Salesforce Sales Cloud, Service Cloud, Commerce Cloud, and external platforms via REST/SOAP APIs.

• Solid understanding of Salesforce architecture, integration patterns, and security best practices.

• Familiarity with SQL, AMPscript, HTML/CSS, and JavaScript.

• Exceptional stakeholder management, communication, and leadership abilities.

• Experience in Agile delivery environments.

• Salesforce Application or System Architect Certification (preferred).

• Salesforce Marketing Cloud Consultant Certification (preferred).

• Salesforce Marketing Cloud Email Specialist Certification (preferred).

• Salesforce Administrator or Platform App Builder Certification (preferred).

• Salesforce Loyalty Management Certification/Accreditation (preferred).

• Experience with Salesforce Data Cloud is a significant advantage.

🏝️ Benefits

• Enjoy a fun, positive, and politics-free work culture grounded in the principles of lean and self-organization;

• Engage with large-scale systems that drive global businesses;

• Receive a competitive salary along with attractive benefits.