Senior Salesforce Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborating closely with Customer Success and Customer Support business stakeholders to grasp their objectives, OKRs, and process challenges — translating these into technical solutions without the need for a PM or BSA intermediary.

• Managing the entire delivery lifecycle: from requirements gathering and solution design to configuration, development, testing, deployment, documentation, and continual iteration.

• Developing and sustaining solutions across G2's post-sale technology stack, which includes Salesforce (Sales Cloud, Service Cloud), Salesforce Experience Cloud, Forethought, Catalyst, Slack, and ZoomInfo.

• Engaging in Salesforce development through both declarative configuration and coding — crafting Apex classes, triggers, and Lightning Web Components (LWC) to create solutions that surpass click-based capabilities.

• Designing and implementing AI-driven GTM workflows — utilizing tools such as Claude Code, Dust, and inherent AI functionalities within the stack to automate and enhance the operations of CS and Support teams.

• Assessing and integrating new tools as the ecosystem progresses, focusing on solutions that minimize manual effort and expedite value delivery for business teams.

• Ensuring the reliability, performance, and governance of the systems you manage — which includes documentation, change management, and proactive monitoring.

⛳️ Requirements

• Over 6 years of experience in a Salesforce-focused technical role, demonstrating full ownership of solution delivery from start to finish.

• Proficiency in Salesforce development: including Apex (classes, triggers, batch jobs), Lightning Web Components (LWC), SOQL, and platform configuration (flows, validation rules, page layouts, permission sets).

• Experience engaging directly with business stakeholders — capable of facilitating discovery discussions, asking insightful questions, and asserting boundaries when scope creep jeopardizes delivery.

• Practical experience with Salesforce Experience Cloud (Communities/Portals) and Service Cloud.

• Proven ability to work independently without a PM or QA function — you develop your own test cases, manage your deployments, and identify your bugs.

• Familiarity with AI-assisted development workflows and a genuine interest in applying LLMs and AI agents to GTM and operational challenges.

• Excellent written and verbal communication skills — able to articulate a data model to an engineer and a business case to a VP on the same day.

🏝️ Benefits

• Generous benefits.

• Flexible work arrangements.

• Ample parental leave.

• Unlimited PTO.