Senior Salesforce Developer – Post Sale

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and implement Service Cloud features including case management, case routing and assignment, queues, omni-channel capabilities, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.

• Execute and oversee complex asset and entitlement management, incorporating multi-level asset hierarchies, asset-based entitlements, warranty/contract associations, and asset-to-case linkages utilized daily by support engineers.

• Manage Email-to-Case (and Web-to-Case where applicable): set up routing addresses, parsing rules, threading, attachments, handling on-behalf-of requests, and managing bounces.

• Create and sustain Experience Cloud / Partner Portal sites — including page design (LWR or Aura templates), navigation, sharing and visibility settings, audience targeting, knowledge surfacing, case submissions, asset visibility, and self-service processes.

• Develop core Salesforce customizations utilizing Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.

• Design and establish integrations between Salesforce and the post-sale ecosystem, incorporating telemetry/monitoring platforms, RMA/logistics systems, parts and inventory management, knowledge bases, chat/voice systems, and field service tools — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.

• Work closely with our dedicated integration/middleware team (responsible for MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system workflows, and deliver comprehensive solutions collaboratively.

• Collaborate directly with support engineers, services managers, and partner-success leaders to gather requirements and deliver iteratively.

• Assume responsibility for production support of the post-sale Salesforce stack, including triage, root-cause analysis, hotfixes, and long-term remediation strategies.

• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (such as Copado, Gearset, Flosum, or similar tools).

• Utilize AI tools (for example, Agentforce Vibes/vibe coding, Copilot, Claude) as part of your daily workflow — we anticipate every engineer on the team will leverage AI to enhance speed and quality of delivery.

⛳️ Requirements

• 7–10 years of overall Salesforce experience, with a minimum of 4+ years focused specifically on Service Cloud and Experience Cloud/Communities.

• In-depth knowledge of Service Cloud: case management, assignment and escalation rules, omni-channel routing, queues, milestones, entitlement processes, service contracts, knowledge management, and console design.

• Practical experience in building and maintaining intricate asset management systems — including asset hierarchies, asset-based entitlements, and workflows driven by asset case management.

• Production experience with Email-to-Case (managing routing addresses, parsing, threading, attachments, and edge-case scenarios).

• Hands-on experience in developing and maintaining Experience Cloud/Partner Portal sites (LWR and/or Aura), encompassing sharing models, audience targeting, profile/permission set design, and custom LWCs embedded within the portal.

• Proficient in Apex, LWC, Aura, SOQL/SOSL, and Salesforce Flows.

• Strong practical Salesforce integration experience — REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs — with proven success in designing reliable, observable, and secure inbound/outbound integrations within the post-sale ecosystem (including telemetry, RMA, parts, knowledge management, voice/chat, field service, etc.).

• Excellent collaboration skills with related technical teams (integration/middleware, data platform, DevOps) — capable of co-designing contracts, debugging across system boundaries, and delivering solutions together.

• Comfortable managing features end-to-end, from initial discussions with support teams to final production deployment.

• Familiarity with Git, SFDX, and CI/CD tools for Salesforce.

• Strong teamwork abilities — comfortable interacting directly with non-technical stakeholders in support, services, and partner organizations.

• Required Certifications:

• - Salesforce Certified Service Cloud Consultant

• - Salesforce Certified Experience Cloud Consultant (formerly Community Cloud Consultant)

• - Salesforce Certified Platform Developer I

• - Salesforce Certified Administrator

• Preferred Certifications:

• - Salesforce Certified Platform Developer II

• - Salesforce Certified Field Service Consultant

• - Salesforce Certified Platform App Builder

• - Salesforce Certified Agentforce Specialist

• - Salesforce Certified Application Architect or System Architect

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• A supportive and inclusive company culture.