Senior Salesforce Architect – Service Cloud

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with the product owner to grasp requirements and design holistic solutions that fulfill stakeholder expectations.

• Define and document the Salesforce architecture, including its integrations and customizations.

• Act as the technical authority for Salesforce in complex implementations and integrations.

• Lead the design of solutions for integrations with internal systems, including APIs, middleware, and data platforms.

• Review and approve technical designs, data models, and implementation strategies.

• Provide technical mentorship and guidance to the administration and development team to ensure adherence to best practices and standards.

• Guarantee that configurations and customizations align with security standards.

• Offer thought leadership that guides PAR’s digital transformation efforts by designing efficient business platforms, thereby enhancing user experience and streamlining business processes.

• Collaborate within a scrum team alongside SF Admins and QA to deliver value to the organization.

• Analyze current processes and solutions for opportunities in optimization and performance enhancement.

• Ensure dependable data synchronization with both upstream and downstream systems.

• Collaborate with integration and data teams to satisfy enterprise standards.

• Work with business stakeholders to convert requirements into technical solutions.

• Propel platform optimization, performance tuning, and reduction of technical debt.

• Assess new Salesforce features and releases for their business value.

• Advocate for reuse, automation, and best practices in low-code/no-code development.

⛳️ Requirements

• A bachelor’s degree in a business or technology-related field and relevant Salesforce certification, with flexibility based on experience.

• Over 10 years of experience working with Salesforce Service Cloud in an administrative role, including 4 years as an Architect.

• Comprehensive functional knowledge in areas such as Case Management, Knowledge Base, and customer service portals.

• Experience in a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod).

🏝️ Benefits

• Equal employment opportunities (EEO) for all employees and applicants.

• Reasonable accommodations for individuals with disabilities.