Senior Salesforce Administrator – Experience Portal, Experience Cloud

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with Product Owners and business stakeholders to gather requirements and convert them into effective Experience Cloud configurations.

• Set up, enhance, and maintain Salesforce Experience Cloud sites utilizing declarative tools such as Experience Builder, Flows, validation rules, and page layouts.

• Administer and optimize Experience Cloud features, including:

• Customer and partner portals.

• User registration, login, and authentication processes.

• Profile- and permission-based access models.

• Page layouts, navigation, branding, and content management.

• Configure data visibility and sharing models to ensure secure access for external users.

• Manage external and internal users, roles, profiles, permission sets, sharing rules, and access controls.

• Work alongside Service Cloud teams to provide cases, knowledge articles, and self-service options through the portal.

• Assist and coordinate integrations with both internal and external systems in collaboration with development and integration teams.

• Ensure that Experience Cloud configurations meet security, compliance, identity, and data governance standards.

• Monitor portal usage, performance, adoption rates, and user experience.

• Conduct proactive system maintenance, including Salesforce release updates, security reviews, health checks, and optimizer advice.

• Evaluate existing portal configurations and suggest enhancements for usability, scalability, accessibility, and performance.

• Support data management activities, including imports, updates, and synchronization relevant to Experience Cloud use cases.

• Collaborate with Salesforce Developers and QA teams to facilitate testing, deployment, and post-release validation.

• Take part in release planning, environment coordination, and post-release support activities.

• Assess new Salesforce Experience Cloud features and enhancements for their business value.

• Advocate for reuse, automation, and best practices in low-code/no-code across portal solutions.

• Maintain documentation, standards, and operational runbooks for Experience Cloud.

⛳️ Requirements

• Bachelor’s degree in a business or technology-related discipline, or equivalent practical experience.

• Over 5 years of experience working with Salesforce, demonstrating strong hands-on administration expertise in Experience Cloud.

• Profound functional knowledge of Experience Cloud, including portals, user access models, sharing, and branding.

• Experience in exposing Service Cloud features (Cases, Knowledge, self-service) through Experience Cloud.

• Extensive familiarity with Salesforce configuration and automation tools (Flows, validation rules, approvals).

• Significant experience managing Salesforce security and access models for both internal and external users (profiles, permission sets, roles, sharing).

• Experience operating within a structured Salesforce Application Lifecycle Management environment (Dev / QA / UAT / Prod).

🏝️ Benefits

• Health insurance.

• Remote work options.