Senior Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze, comprehend, and convert business requirements into technical configurations that can serve as guidelines for administrators and developers in their configuration and/or programming tasks.

• Provide daily administration for systems and applications.

• Uphold backup/recovery and patching for systems and applications.

• Oversee access and security for the systems and applications.

• Monitor and proactively assist with system/application capacity planning and stability.

• Evaluate technical requirements of requests and project scopes, and relay findings to business clients, project teams, and IT counterparts.

• Support application users by tracking, analyzing, and resolving user issues based on an understanding of business process workflows within the application.

• Offer technical support to users regarding application utilities and functionalities, including reporting.

• Identify potential areas for new or enhanced systems and applications to further business objectives.

• Act as a technical liaison on systems development, upgrade, and enhancement project teams, connecting business clients, IT Infrastructure, and development groups.

• Facilitate or take part in testing activities to verify that development efforts align with user requirements.

• May create test script criteria and use cases for functional and end-user testing.

• Prepare training materials and/or conduct end-user training sessions to assist with the use and features of new or updated systems and applications.

• Develop user guides, system workflows, and other application documentation as needed, including crafting standard operating procedures (SOPs).

• Build strong business relationships with assigned business clients as well as other related departments and vendors to ensure successful system and application implementations and ongoing support.

• May engage in development activities, programming, and coding as required.

• Adhere to Internal Audit policies and procedures and provide necessary information as requested.

• Participate in on-call rotation.

⛳️ Requirements

• 5-10 years of experience in Salesforce administration.

• Bachelor's degree or an equivalent combination of education and experience is required.

• Salesforce Administration certification is necessary.

• Strong problem-solving skills are essential.

• Excellent customer service and ability to build business relationships are required.

• Skills in project management and business analysis are necessary.

• Capability to work independently as well as collaboratively within teams.

• Strong verbal and written communication skills, including the ability to convey technical concepts to non-technical audiences.

• Familiarity with SFDC Sales Cloud, Service Cloud, Reporting, and Dashboards is advantageous.

• Knowledge of Microsoft Power BI is a plus.

🏝️ Benefits

• Opportunity for an annual cash bonus.

• Health, Dental, and Vision Benefits available from Day One.

• 5% matching 401k plan.

• Additional benefits include, but are not limited to, financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!