Senior RevOps Analyst – GTM Solutions

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and oversee the Gainsight Customer Success environment, encompassing C360, Scorecards, Rules Engine, Journey Orchestrator, CTAs, and Playbooks;

• Create and execute solutions for Customer Success, from gathering requirements to delivering production-ready outputs;

• Construct and sustain integrations between Gainsight, Salesforce, BigQuery, Segment, and other systems within the GTM ecosystem;

• Design automations utilizing both native platform features and external integration tools like Zapier, in addition to APIs and Webhooks;

• Guarantee the quality, consistency, and availability of data utilized in retention and expansion initiatives;

• Partner with Customer Success, BI, Information Systems, Enablement teams, and vendors to perpetually enhance the solution;

• Discover opportunities to leverage AI in operational workflows to boost productivity while upholding governance and security standards.

⛳️ Requirements

• Proven experience in administering Gainsight;

• Proficient hands-on experience with Rules Engine, Journey Orchestrator, C360, Scorecards, CTAs, Playbooks, and Data Designer;

• Experience in establishing integrations between Gainsight and platforms like Salesforce, BigQuery, Segment, etc.;

• Familiarity with APIs, Webhooks, automations, and integration platforms;

• Proficiency in English for engaging with technical documentation and vendor support.

🏝️ Benefits

• Holistic Well-being: We prioritize the care of the individuals who drive our evolution.

• Diversity and Belonging: Our strength lies in our diversity.