Senior Rev Ops Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Customer Support, Sales, and Onboarding teams to ensure that customer information, contracts, pricing, and usage details are accurately and promptly documented for billing and operational purposes.

• Coordinate the operational workflows related to billing across the various Parking business units.

• Partner with functional leaders to align operational processes with business objectives, revenue targets, and customer commitments.

• Communicate operational risks, discrepancies, and trends to leadership along with recommendations.

• Take ownership of daily financial reporting for the Parking Group.

• Prepare and review weekly and monthly financial reports with the Group President.

• Ensure consistent tracking of revenue, MRR, usage-based charges, and other financial metrics.

• Assist in quarterly and annual planning by providing historical data and trend analysis.

• Oversee the execution and integrity of billing across Parking products and services.

• Coordinate responsibilities related to Accounts Payable and Accounts Receivable.

• Support the monthly, quarterly, and annual closing processes.

• Ensure adherence to internal controls, audit requirements, and accounting standards.

• Serve as a subject matter expert on billing systems and workflows, including NetSuite.

• Analyze workflows to identify opportunities for automation, standardization, and efficiency enhancements.

• Document and maintain Standard Operating Procedures (SOPs) for billing and operational processes.

• Assist with Sales planning, KPI and scorecard rollups, commission processing, forecasting, pipeline analysis, audit support, and data reconciliation.

• Maintain data integrity in CRM systems and ensure alignment across sales systems, billing platforms, and financial reporting.

• Provide actionable insights to Sales and Leadership for growth and retention strategies.

• Mentor and develop team members in billing and operations.

• Establish practices for knowledge transfer and backup coverage.

• Support succession planning and skill development initiatives.

• Provide limited marketing support as needed for campaigns, blogs, and promotional content.

• Align marketing initiatives with billing models, product offerings, and operational realities.

⛳️ Requirements

• 8–12+ years of experience in billing, finance operations, business operations, or related roles within a SaaS or technology-enabled environment.

• Strong analytical skills with the ability to interpret financial and operational data across multiple business units.

• In-depth familiarity with billing, accounting, and ERP systems; experience with NetSuite is strongly preferred.

• Experience in supporting subscription-based, usage-based, or transaction-based revenue models.

• Exceptional organizational abilities and capacity to manage complexity across multiple products and workflows.

• Strong communication and collaboration skills across various functions.

• Experience in parking, transportation, mobility, or related industries is a plus.

🏝️ Benefits

• An inclusive workplace that values diversity of thought, experience, and background.

• Equal Opportunity/Affirmative Action employer.