Senior Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full responsibility for the commercial dialogue regarding transactional and mid-market renewals from start to finish: including quoting, uplift, negotiation, and finalizing orders.

• Collaborate on the commercial aspects of Strategic and Enterprise renewals alongside our Customer Success Managers (CSMs), who maintain the relationship and are present during discussions.

• Establish and continually enhance the processes governing renewals across our auto-renew, partner, and direct customer segments.

• Transform a solid yet inconsistent set of practices into a coherent, documented procedure that can scale across the team.

• Manage the entire renewal timeline meticulously to ensure nothing is overlooked: from kickoff, quoting, negotiation, to signature and closing.

• Ensure our renewal forecasts are reliable for leadership on a weekly basis.

• Maintain data integrity that our forecasts rely on: ensuring clean dates, stages, risk signals, and renewal results are consistently documented.

• Create quotes and order forms for each renewal.

• Handle the necessary paperwork: send, track, and confirm signed orders promptly.

• Minimize manual renewal tasks wherever possible: including order form creation, system synchronization, risk identification, and reminders.

⛳️ Requirements

• You have experience building or managing a renewals or revenue operations process, preferably in the B2B SaaS sector.

• You can lead commercial discussions confidently. You are adept at presenting renewals, maintaining uplift positions, and addressing pricing objections. You take ownership of the numbers related to the renewals you manage.

• You are proficient with a CRM and customer success platforms. Familiarity with HubSpot and Pylon is advantageous, and the ability to quickly learn new tools is essential.

• You possess a systems-oriented mindset. When faced with a chaotic, manual workflow, your instinct is to streamline it into a clean, documented, and repeatable process.

• You are comfortable working with data. You prioritize data hygiene, can create forecasts, and are attentive to discrepancies in numerical data.

• You have a knack for automation. While you do not need to be an engineer, you proactively utilize tools to eliminate repetitive tasks, such as templates, synchronization, or basic no-code automation.

• You are organized and reliable. The success of renewals relies on consistent follow-through, and you are the individual who ensures nothing falls through the cracks.

• You collaborate effectively while respecting boundaries: you manage the renewal, the Account Executive handles expansion, and the CSM is responsible for the relationship and value delivery.

🏝️ Benefits

• Offers Equity

• Offers Bonus