Senior Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the entire renewal process for all accounts, including outreach, risk evaluation, negotiation, and closure.

• Maintain a continuous 90-120 day renewal forecast; provide weekly updates on pipeline health, associated risks, and anticipated outcomes.

• Create a data-informed renewal strategy tailored for each account.

• Conduct commercial negotiations directly with clients.

• Facilitate price adjustments and multi-year agreements during contract renewals.

• Develop the renewals playbook from the ground up.

• Take ownership of the Key Performance Indicator (KPI) framework for renewals and establish a regular reporting schedule.

• Collaborate with the Finance team on tracking Available-to-Renew (ATR) metrics.

• Introduce AI-driven workflows for health scoring and automation of renewals.

• Represent renewal risks during deal reviews and executive-level revenue discussions.

⛳️ Requirements

• A minimum of 7 years of experience in SaaS renewals, customer success, or commercial account management.

• Proven record in establishing a renewals function or process from the beginning.

• Skilled commercial negotiator, capable of leading high-stakes discussions at the CFO or executive level.

• Strong analytical skills with the capability to develop a renewal forecast.

• Proficient in CRM systems; HubSpot is preferred, while Salesforce is acceptable.

• Efficient cross-functional collaborator who can engage and influence teams in Sales, Finance, and Legal.

• Comfortable working in a dynamic environment; prior experience in people management is preferred but not mandatory.

🏝️ Benefits

• Competitive salary packages with significant equity ownership opportunities.

• Flexible Paid Time Off (PTO) policy.

• Wellness benefits, including a package of complimentary therapy sessions.

• Stock options available.

• Reimbursement for technology and work-from-home expenses.

• Company offsite events.