Senior Relationship Officer, PL Retention

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Achieve the monthly targets that have been set.

• Ensure that all Retention activities are aligned with meeting the assigned targets.

• Develop and implement Retention strategies and objectives while establishing challenging Retention targets and ensuring their achievement.

• Meet service standards and monitor, evaluate, and measure performance to attain optimal productivity and efficiency from systems and product campaigns.

• Drive efforts for cross-selling.

• Analyze leads that are received.

• Convert leads into retained customers.

• Update all systems according to interactions with customers.

• Process requests or offers made to customers.

• Maintain constant follow-up with relevant departments to ensure processes are not delayed or unfulfilled according to customer requests.

• Address all customer issues promptly and escalate them to the Team Leader when necessary.

• Keep comprehensive records of approvals, requests, and reports managed.

• Compile daily and monthly reports and Management Information Systems (MIS) for the team.

⛳️ Requirements

• Bachelor's degree from a university.

• 1-2 years of experience in a similar work environment.

• Ideally possesses a practical background in marketing.

• Strong sales and customer focus with the ability to think creatively and perform well under pressure.

• Excellent presentation skills.

• Good team player with a driven attitude.

• Business-sensitive.

• Proficient in analytical and computer skills.

• Adaptable and versatile.

🏝️ Benefits

• Competitive salary and performance bonuses.

• Opportunities for professional development and growth.

• Supportive and dynamic work environment.

• Flexible working hours.

• Health and wellness benefits.