Senior Quality Assurance Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze and track quality audit results to pinpoint performance and compliance opportunities.

• Monitor audit findings and missed chances, offering insights for coaching and enhancement.

• Compile and share weekly quality reports and trend analyses.

• Engage in calibration sessions to uphold consistent quality standards.

• Collaborate with clients, management, and cross-functional teams to create remediation plans.

• Aid in quality assurance initiatives and continuous improvement efforts.

• Maintain effective communication with clients, leadership, and internal teams.

• Act as a resource for associates by addressing quality and operational inquiries.

• Spot coaching opportunities and assist in associate development alongside management.

• Help with the onboarding and training of new associates.

• Serve as a subject matter expert and lead quality-related projects, meetings, or training sessions as necessary.

• Assist managers with reporting, special projects, and departmental initiatives.

• Represent the department and act as a point of contact for business partners and stakeholders.

• Handle multiple priorities while adhering to deadlines in a fast-paced environment.

⛳️ Requirements

• At least 3 years of experience in quality assurance, ideally in Flood or Lender Placed Insurance.

• Intermediate proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

• Demonstrated analytical skills.

• Capability to independently manage competing priorities and multiple tasks in fast-paced settings.

• Ability to meet deadlines while employing a conversational communication style to foster collaboration, build rapport, and achieve positive outcomes.

• Skill in assessing and defusing challenging situations and escalating issues to the appropriate leadership as necessary.

• Detailed knowledge of products and services.

• Proficiency in navigating ambiguity and making sound decisions and recommendations with limited information.

• Competence in developing rapport with clients and/or customers over the phone in a professional and friendly manner.

• Experience working in a dynamic, metric-driven environment.

• Strong multitasking abilities and proficiency in navigating a Windows environment.

• High School Diploma or GED required.

• Familiarity with SSP and lender placed insurance processes is preferred.

🏝️ Benefits

• U.S. benefits information is available at myassurantbenefits.com.

• Option for virtual/remote work arrangements.

• Virtual interviews conducted via video.

• Required identity verification process, which may include biometric technology where permitted by law.