Senior Quality Assurance Consultant

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division.

• Conduct comprehensive quality reviews in accordance with program guidelines and audit standards, which includes re-evaluating the audits of peers and/or vendor partners; this requires heightened independent judgment and discretion.

• Analyze the results of quality reviews to evaluate performance, identify trends, and highlight opportunities for enhancement; present findings to business leaders as necessary.

• Develop and disseminate implementation tools to facilitate continuous process improvements to employees on a monthly basis.

• Ensure that quality assurance findings are rectified, documented, and tracked until resolved.

• Actively engage in QA meetings and discussions; offer feedback to managers, coaches, and individual employees regarding quality assessments.

• Oversee and facilitate the implementation of modifications to QA processes, including program design and attributes.

• Lead all testing and evaluation efforts associated with system updates or enhancements related to new regulatory requirements.

• Review State Regulatory Filings for accuracy and completeness, ensuring they are prepared according to state-specific requirements and timelines; act as the technical resource for carrier or state regulatory audits.

• Serve as the main point of contact for Legal/Compliance to guarantee that newly enacted state statutory and regulatory requirements are incorporated into systems configuration, training guidance, and workflow processes.

• Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in creating and executing action plans as necessary.

• Promote and exemplify change management behaviors to support organizational transformation.

• Maintain high visibility of the Quality program by reporting on progress and achievements throughout the organization.

• Provide support and technical expertise to internal partners (e.g., Corporate Audit) as required.

• Perform additional duties as assigned.

⛳️ Requirements

• Strong working knowledge of the Commercial Lines Excess & Surplus Lines industry.

• Advanced understanding of E&S compliance processes, surplus lines taxes and filings, as well as standard MGA or wholesaler processes and procedures.

• A minimum of four years of experience in a relevant business area, preferably within quality assurance.

• Ability to manage multiple high-volume tasks simultaneously while ensuring timely, accurate, and high-quality outcomes.

• Exceptional attention to detail, focused on delivering error-free work.

• Strong written and verbal communication skills with the capacity to collaborate across business areas and with senior leadership.

• Excellent coaching, feedback, and mentoring abilities, with the skill to communicate effectively at all organizational levels.

• Proficient in collaborating with cross-functional teams on diverse business initiatives.

• High school diploma or equivalent, along with three years of experience in insurance, operations, or a related field.

🏝️ Benefits

• Health Insurance: Eligible employees and their family members, including spouses, domestic partners, and children, are covered from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

• If you have student loan debt, you can participate in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will contribute annually to your 401(k) account.

• You are also eligible for a Pension Plan that is fully funded by Travelers.

• Paid Time Off: Begin your career at Travelers with a minimum of 20 days of Paid Time Off annually, plus nine paid company holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources to help you achieve your wellness goals and caregiving needs.

• Additionally, our mental health program offers access to free professional counseling services, health coaching, and other resources to support your daily life requirements.

• Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to engage. Travelers has a Matching Gift and Volunteer Rewards program that enables you to contribute to the charity of your choice.