Senior Quality Analyst – ITOM, CSM

This is a fully remote position, open to applicants in India.

📋 Description

• Design and implement test plans to ensure all goals are achieved

• Develop and oversee test scripts to evaluate functionality, reliability, performance, and quality

• Detect and resolve defects in the production process

• Suggest, apply, and oversee preventative and corrective measures

• Collect and evaluate statistical data

• Guarantee user expectations are fulfilled during testing phases

• Create quality assurance policies and procedures

• Examine customer complaints and product-related issues

• Maintain ongoing compliance with quality standards and industry regulations

• Review test cases and scenarios, investigate root causes of issues, and implement corrective measures

• Specify, plan, report, design, and review tasks in ServiceNow and automation domains

⛳️ Requirements

• Proficient in understanding and applying performance, unit, integration, and automated testing methodologies

• Skilled in using IDEs, debuggers, build tools, source control, ServiceNow instances, profilers, and Unix/system administration tools

• Strong knowledge of various software testing types, techniques, tools, processes, and methodologies

• Experience in reviewing test cases and scenarios, assessing issue causes, and executing corrective actions

• Familiarity with smoke, functional, integration, system, regression, stress, and black-box testing

• Comprehensive end-to-end functional and non-functional testing experience with the ServiceNow platform

• Background in testing ServiceNow-based products

• Practical knowledge of an existing automation framework, ideally ServiceNow ATF

• Technical proficiency in ServiceNow and automation areas

• Bachelor's degree in Computer Science or a related field

• Minimum of 3 years of experience in ServiceNow testing or a related field

• Preferred certifications include ISTQB, CSTE, and CSA

🏝️ Benefits

• Equal opportunity workplace and affirmative action employer

• Workplace dedicated to diversity and inclusion

• Disability accommodations are available upon request