Senior QA Analyst – Support

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct QA testing activities for the SLAMNET-Parcel implementation in Mexico, following established test plans, business requirements, and acceptance criteria.

• Develop, execute, and document test cases, test scenarios, test results, and supporting evidence related to SLAMNET-Parcel functionalities.

• Ensure that system functionality meets the operational requirements of Mexico Brokerage, including parcel processing, exception handling, data flows, and business rules.

• Identify, document, and report defects, providing clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable.

• Assist in defect triage by collaborating with the QA Lead, vendor, technical teams, and business users to clarify issues and validate resolutions.

• Execute functional, regression, integration, and UAT support testing as necessary throughout the implementation lifecycle.

• Offer second-level support for SLAMNET-Parcel by analyzing reported issues and determining if they are functional defects, user errors, data issues, or configuration-related problems.

• Aid business users during testing and stabilization by reproducing issues, documenting findings, and coordinating follow-up with the QA Lead.

• Keep precise testing documentation, defect logs, issue statuses, and validation evidence up to date.

• Attend daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers.

• Assist with go-live and post-go-live stabilization efforts, including validating production issues and coordinating with vendor support teams.

⛳️ Requirements

• Proven experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support settings.

• Familiarity with Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is essential.

• Capability to comprehend functional requirements and translate them into test cases, validation steps, and expected outcomes.

• Proficient in executing functional testing, regression testing, integration testing, defect validation, and UAT support.

• Experience in clearly documenting defects and collaborating with technical teams or vendors to facilitate issue resolution.

• Strong analytical abilities to troubleshoot application issues and ascertain if they relate to functionality, configuration, data, processes, or user execution.

• Knowledge of QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar.

• Excellent written and verbal communication skills, able to articulate issues clearly to both business and technical audiences.

• Detail-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously.

• Proficiency in English and Spanish communication is preferred.

🏝️ Benefits

• Health insurance

• Flexible work arrangements

• Professional development opportunities