Senior QA Analyst – Support

📋 Description

• Conduct QA testing activities for the SLAMNET-Parcel implementation in Mexico, following established test plans, business requirements, and acceptance criteria.

• Develop, execute, and document test cases, scenarios, results, and supporting evidence for SLAMNET-Parcel functionalities.

• Ensure that system functionality meets the operational needs of Mexico Brokerage, including parcel processing, exception handling, data flows, and business rules.

• Identify, document, and report defects with detailed reproduction steps, expected versus actual results, screenshots, logs, and the business impact when relevant.

• Assist in defect triage by collaborating with the QA Lead, vendors, technical teams, and business users to clarify issues and validate resolutions.

• Conduct functional, regression, integration, and UAT support testing as needed throughout the implementation lifecycle.

• Provide second-level support for SLAMNET-Parcel by analyzing reported issues and determining if they are functional defects, user errors, data issues, or configuration-related concerns.

• Support business users during testing and stabilization by helping replicate issues, documenting findings, and coordinating follow-ups with the QA Lead.

• Keep accurate records of testing documentation, defect logs, issue statuses, and validation evidence.

• Participate in daily or weekly implementation status meetings, offering updates on assigned testing activities, open issues, risks, and blockers.

• Assist with go-live and post-go-live stabilization activities, including validation of production issues and coordination with vendor support teams.

⛳️ Requirements

• Proven experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support settings.

• In-depth knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is essential.

• Ability to comprehend functional requirements and translate them into test cases, validation steps, and expected outcomes.

• Proficient in executing functional testing, regression testing, integration testing, defect validation, and UAT support.

• Experience in clearly documenting defects and collaborating with technical teams or vendors for issue resolution.

• Strong analytical abilities to troubleshoot application issues and determine if they are related to functionality, configuration, data, process, or user execution.

• Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar platforms.

• Effective written and verbal communication skills, capable of clearly explaining issues to both business and technical audiences.

• Detail-oriented, organized, and able to manage multiple assigned test cases or support tickets simultaneously.

• Proficiency in English and Spanish communication skills is preferred.

🏝️ Benefits

• Excellent superior benefits.