Senior Projektmanager, CRM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Independent consultation and strategic advancement of our clients regarding CRM strategies, email marketing, marketing automation, and data-driven campaigns.

• Comprehensive management of CRM projects – from kickoff to concept development, implementation, and ongoing optimization of existing measures.

• Client responsibility for a defined portfolio, including regular status and optimization meetings, as well as deriving specific action recommendations.

• Design, planning, and execution of email communications, automations, and segment-based customer journeys.

• Analysis of customer needs and derivation of suitable CRM measures throughout the entire customer journey.

• Performance analysis and reporting of CRM campaigns (e.g., open rates, clicks, conversions), including the derivation of optimization measures.

• Preparation, execution, and follow-up of workshops and consultation meetings.

• Active development of our clients' CRM setups by identifying optimization potentials, testing new approaches, and continuously improving processes, efficiency, and customer experience.

• Ensuring documentation, testing, and quality assurance of new processes, workflows, and systems.

• Budget and time responsibility for the managed projects.

• Support during the onboarding of new clients, including coordination with internal teams.

⛳️ Requirements

• Several years of experience in the CRM, email, or marketing automation field, as well as in project management and project steering.

• Strong consulting and communication skills, along with a passion for developing impactful, data-driven campaigns.

• Excellent understanding of online and email marketing, customer journeys, and performance metrics.

• Structured, self-reliant, and service-oriented work style.

• Confident presence in client meetings, workshops, and presentations.

• High team orientation, reliability, and openness to new tools, technologies, and working methods.

• You are a communication talent and possess very good German and English language skills.

🏝️ Benefits

• Tailored training opportunities through both internal knowledge transfer and a training budget for each performance area.

• A fair home office policy along with flexible working hours.

• A respectful work environment with weekly personal exchanges with your manager.

• JobRad, public transport ticket, benefits in kind, or Urban Sports Club can be part of your individual benefits package.

• Look forward to team events, Christmas parties, and port-neo merchandise 🎉