Senior Project Manager – EMEA

This is a fully remote position, open to applicants in United States.

📋 Description

• Successfully manage and deliver localization and language services projects for assigned clients while meeting quality, profitability, and schedule objectives.

• Collaborate with delivery teams to ensure effective project management execution.

• Develop project plans and oversee project task costs from quotation to completion.

• Define and identify project scope, tasks, and potential revenue.

• Track project budgets and ensure invoices are issued promptly.

• Maintain project margins and monitor associated costs.

• Oversee time management, workflow, budget, quality, and key performance indicators (KPIs).

• Supervise vendor costs to meet project profit goals.

• Generate quotes in accordance with quoting guidelines.

• Assess project risks and establish mitigation plans and contingencies.

• Identify project inefficiencies and gaps, implementing corrective measures.

• Lead both internal and external meetings, including production syncs, report-outs, quarterly business reviews, and post-mortems.

• Create and sustain project and process documentation.

• Manage terminology, ensuring proper creation, maintenance, and archiving.

• Maintain well-organized, current, accurately labeled, and properly stored translation memories.

• Ensure client satisfaction, encourage repeat business, and foster healthy client relationships.

• Build client relationships, recognize needs and opportunities for improvement, and support business growth alongside the commercial team.

• Address client complaints and contribute to corrective action plans.

• Keep clients updated on project progress and any issues that arise.

• Initiate and participate in client calls.

• Identify additional revenue opportunities in collaboration with the direct manager and commercial team.

• Advise the commercial team on project requirements for potential business.

• Adhere to and enhance new-client onboarding processes.

• Leverage available technology to optimize client-account efficiency.

• Work collaboratively with colleagues in various time zones.

• Attend calls with suppliers, clients, and other departments.

• Monitor the quality of project-team work and ensure deliverables meet or exceed client expectations.

• Escalate project issues and concerns, striving for successful resolution.

• Collaborate with the quality team to develop program quality strategies.

• Investigate client complaints and propose corrective and preventive actions.

⛳️ Requirements

• A minimum of a degree-level education.

• At least 5 years of experience in a project management role within the language services industry.

• Demonstrated success in managing complex projects effectively.

• Excellent organizational skills with a keen attention to detail and a proactive approach to problem-solving.

• Proven ability to multitask, prioritize, and lead teams in a fast-paced environment.

• Strong track record of utilizing CAT, project management, and localization management tools and applications.

• Commercial, negotiation, and financial skills essential for analyzing and controlling costs to maximize profitability.

• Strong computer proficiency, including experience with Office 365 and other Microsoft applications.

• Previous experience with translation, CAT tools, and localization is a plus.

• Superior English proficiency, with proven experience actively participating in client review meetings.

• Ability to communicate effectively with senior management both internally and externally with clients.

• Proven capability to prepare and present reports, business information, correspondence, and procedures, and respond to inquiries from clients, stakeholders, and teams.

🏝️ Benefits

• Access to a global client base and international work experience.

• Opportunity to collaborate with colleagues from diverse countries, cultures, and time zones.

• Chance to influence company operations and development.

• Work with advanced AI, data, technology, language, and localization capabilities.

• Enjoy the scale and stability of an established global business.

• Have a significant impact on company growth and transformation.