Senior Project Manager, Contact Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Presidio is in search of a seasoned, customer-oriented Senior Project Manager to oversee the delivery of intricate Contact Center and Unified Communications solutions in a Value-Added Reseller (VAR) and IT Systems Integrator setting.

• Take full ownership of every project phase, including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closure.

• Create, sustain, and proactively manage integrated project plans, encompassing work breakdown structures, critical path analysis, milestones, dependencies, and deliverables.

• Enforce project governance standards to guarantee that projects are completed on schedule, within the approved budget, and in accordance with contractual obligations.

• Oversee project financial performance, which includes aligning revenue recognition, tracking costs, billable utilization, and achieving gross margin targets.

• Monitor and manage project labor, materials, and third-party costs; deliver precise forecasting, variance analysis, and financial reporting.

• Lead cross-functional project teams made up of Presidio engineering resources, solution architects, third-party vendors, and subcontractors.

• Serve as the primary contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project's lifecycle.

• Identify, document, and manage project risks, issues, and mitigation strategies; escalate as necessary with clear impact analysis and suggested actions.

• Promote clear, consistent, and professional communication through status reports, steering meetings, and executive briefings.

⛳️ Requirements

• Bachelor’s degree or equivalent professional or military experience.

• Over 7 years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment.

• Proven experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-premises deployments.

• Established ability to manage project financials, including margin, utilization, cost controls, and revenue alignment.

• Strong understanding of formal project management methodologies, documentation, and governance practices.

• Advanced proficiency in Microsoft Project for scheduling, dependency management, and critical path analysis.

• PMP, Agile, or equivalent project management certification is preferred.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible working arrangements

• Professional development opportunities