Senior Project Manager – Client Operations Lead, Paid Ads

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee the complete ClickUp campaign workflow for each account, from planning and strategy through to client approval and launch.

• Acknowledge the receipt of campaign details and assets at the kickoff; identify any gaps before they lead to launch delays.

• Take ownership of the internal review checkpoint — ensure that assets do not reach clients until they have your approval.

• Provide support during regular client calls; update the agenda, document decisions, and schedule next steps.

• Manage the approval process: submit design direction, highlight revisions, obtain sign-off, route the final proof, and confirm the launch.

• Adjust client expectations proactively when timelines slip — communicate changes early, in writing, along with the revised plan.

• Optimize the sprint to safeguard billable hours; consider each team member's typical unplanned workload when planning capacity.

• Identify capacity risks before they result in missed deadlines or signs of burnout.

• Recognize friction patterns (scope creep, late assets, vague briefs) and develop process changes to resolve them.

• Maintain and enhance templates: new client setups, conference backlogs, campaign detail forms, and design feedback checklists.

• Ensure the integrity of ClickUp workflows — manage stage-triggered automations, maintain accurate statuses, and eliminate orphan tasks.

• Document the client communication model to ensure it is transferable and not solely reliant on your memory.

• Conduct Swell huddles and actively participate in the Agency Services All-Hands.

• Facilitate the onboarding of new team members (both employees and freelancers).

• Collaborate with the Ads Team Lead on team-level decisions; partner with the Director of Agency Services on operations across teams (Web, HubSpot, and Coaching teams).

⛳️ Requirements

• A minimum of 4 years of experience managing multi-account projects or operations within an agency, preferably in paid media or digital marketing.

• A solid understanding of how paid campaigns are constructed and launched (while you don't need to run ads, familiarity with a launch readiness checklist is essential).

• Strong proficiency in ClickUp, or equivalent experience with Asana, Basecamp, or Trello, with a willingness to adapt.

• Comfort in maintaining quality and meeting deadlines with both internal team members and external clients.

• Proven experience in building or reconstructing processes (through templates, automations, and documented workflows), rather than merely executing existing ones.

• Direct and clear written communication skills; capable of delivering status updates or firm "no" responses in three sentences.

• Ability to recognize patterns indicating capacity risks — you can identify when a teammate is overloaded before they express it.

🏝️ Benefits

• Comprehensive health, vision, and dental coverage.

• 401(k) plan with company matching.

• Paid time off along with a flexible work schedule.

• Paid parental leave to support your growing family.