Project Manager, Service Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Complete ownership of projects, including conducting kickoff meetings with stakeholders.

• Facilitate communication regarding project dependencies, timelines, milestones, and progress with both internal and external customers.

• Deliver performance metrics and analysis related to service delivery to aid in cross-functional Customer Business Reviews.

• Act as the customer advocate, providing 'Voice of the Customer' feedback on projects.

• Create and sustain customer project plans aligned with contractual obligations and service designs.

• Oversee current reports and dashboards to ensure accurate weekly and quarterly forecasting, metrics, and deliverables.

⛳️ Requirements

• Between five to ten (5-10) years of experience in managing Telecom services projects.

• Exceptional project leadership and critical thinking abilities.

• In-depth understanding of systems and processes related to Lit and Fiber services implementation.

• Recognized as a reliable resource and trusted advisor who readily supports team members.

• Capability to identify project dependencies, manage milestones, and consistently achieve or surpass project KPIs.

• Comprehensive knowledge of systems/tools, processes, and the application of project management methodologies at both strategic and tactical levels.

🏝️ Benefits

• Outstanding Health, Dental & Vision Insurance.

• Retirement 401(k) Savings Plan.

• Generous paid time off policy, including paid parental leave.