Senior Project Manager – Client Operations Lead, Paid Ads

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Oversee the entire ClickUp campaign process for each account, encompassing planning, strategy, client approval, and launch.

• Acknowledge receipt of campaign information and assets at kickoff; pinpoint any gaps before they lead to delays in launching.

• Take ownership of the internal review checkpoint — no assets will be sent to clients without your approval.

• Provide support during regular client meetings; update the agenda, document decisions, and schedule subsequent steps.

• Manage the approval process: submit design concepts, highlight revisions, obtain sign-off, route the final proof, and confirm the launch.

• Adjust client expectations proactively when timelines extend — communicate early, in writing, and include the revised plan.

• Organize the sprint to safeguard billable hours; account for each team member's typical unplanned workload when planning capacity.

• Identify capacity risks before they escalate into missed deadlines or signals of burnout.

• Highlight friction patterns (such as scope creep, late assets, and unclear briefs) and design process changes to resolve them.

• Maintain and enhance templates: new client setups, conference backlogs, campaign detail forms, and design feedback checklists.

• Ensure the integrity of the ClickUp workflow — including stage-triggered automations, accurate statuses, and eliminating orphan tasks.

• Document the client communication model to ensure it is transferable and not solely retained in your memory.

• Facilitate Swell huddles and contribute to the Agency Services All-Hands meetings.

• Onboard new team members, including both employees and freelancers.

• Collaborate with the Ads Team Lead on team-level decisions; work with the Director of Agency Services on cross-team operations (including Web, HubSpot, and Coaching teams).

⛳️ Requirements

• A minimum of 4 years managing multi-account projects or operations within an agency, preferably in paid media or digital marketing.

• A working understanding of how paid campaigns are developed and launched (you don’t need to manage ads, but you should know what a launch readiness checklist entails).

• Strong proficiency in ClickUp, or equivalent expertise in Asana, Basecamp, or Trello, with a willingness to transition as needed.

• Ability to maintain quality and meet deadlines when working with both internal teammates and external clients.

• Proven experience in creating or improving processes (through templates, automations, and documented workflows), rather than just executing existing ones.

• Direct and clear written communication skills; capable of delivering a status update or a firm "no" in three sentences.

• Ability to recognize capacity risks — you are attuned to when a teammate is overwhelmed before they express it.

🏝️ Benefits

• Health, vision, and dental insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off along with a flexible work schedule.

• Paid parental leave to support your growing family.