Senior Project Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee large-scale customer projects throughout the implementation lifecycle.

• Act as the main point of contact for significant programs of work involving high-touch clients, offering insights on system performance, best practices, and account status updates.

• Prioritize initiatives in alignment with business needs and requirements.

• Advise customers as they enhance their online processes.

• Monitor progress against milestones, budget guidelines, and other performance indicators, while preparing reports for senior management.

• Develop and maintain project plans, status reports, and other pertinent documentation.

• Identify potential risks during implementation and strategize mitigation plans.

• Assess and evaluate customer business processes, anticipate requirements, uncover improvement areas, and devise as well as implement solutions.

• Empower customers to leverage the AMANDA Product by developing project plans that align with their implementation objectives.

• Engage in sprint planning, review, and retrospective meetings, providing constructive feedback to the team.

• Collaborate effectively with internal partners.

⛳️ Requirements

• A minimum of 5 years of experience in program or project management, ideally in a customer-facing role.

• Exceptional communication and interpersonal skills with a proven ability to build and sustain strong client relationships.

• Capability to manage multiple projects simultaneously and prioritize tasks to meet deadlines effectively.

• Strong analytical skills with experience in data analysis and trend identification to uncover opportunities for improvement.

• Familiarity with project management tools, methodologies, and industry best practices.

• Ability to operate both independently and collaboratively within a team environment.

• Skilled in conflict management and influencing decision-making across all organizational levels.

• Outstanding organizational and planning capabilities with experience managing complex, multifaceted projects.

• Proven track record in proactively gathering insights about product performance, customer feedback, and market trends to identify growth opportunities.

• Solid understanding of Customer Relationship Management (CRM) systems.

• Proactive and data-driven mindset.

• Excellent communication skills, including listening, verbal, and written abilities.

• Bilingual proficiency in English and French is required.

🏝️ Benefits

• Employee Resource Groups to promote diverse perspectives.

• Coffee with Mark sessions.

• Microsoft Teams communities centered on wellness, art, pets, family, parenting, and more.

• Special guest discussions addressing issues affecting our employee community.