Senior Project Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Execute implementation, migration, and professional services projects across the company’s range of products and solutions.

• Oversee a portfolio of 15–20 simultaneous customer engagements from initiation through to formal completion.

• Take ownership of scope, schedule, and budget in accordance with a Statement of Work or Service Delivery Description.

• Monitor hours and burn rates, managing changes through a formal change request procedure.

• Choose between waterfall, agile, or hybrid delivery methods in line with PMI standards.

• Facilitate customer-facing governance activities, including kickoff meetings, project plans, status reports, RAID logs, and executive updates.

• Propel deliverables to completion and obtain formal customer acceptance and sign-off.

• Coordinate with Consultants, Solutions Engineers, Account Executives, CSMs, Support, and Partners to ensure project timelines are maintained and obstacles are resolved.

• Manage risks and escalations, including migration and cutover risks, by proactively raising issues with options and recommendations.

• Ensure smooth transitions from Sales to Delivery and from Delivery to Customer Success.

• Keep project data updated in Jira, Salesforce, and PSA tools for transparency regarding project health, utilization, and forecasting.

• Utilize AI tools to automate routine tasks such as status reports and meeting notes.

⛳️ Requirements

• A minimum of 5 years of project management experience.

• At least 3 years of experience managing customer-facing projects in professional services, consulting, or implementation delivery within a technology or SaaS organization.

• Proven track record of managing 10 or more concurrent projects with responsibilities for scope, schedule, budget, and customer satisfaction.

• Practical experience delivering against an SOW or service description, which includes managing change requests and project financials (hours, burn rate, and forecasting).

• Familiarity with waterfall, agile, and hybrid delivery methodologies, as well as PMI/PMBOK practices.

• Exceptional written and verbal communication skills with customer stakeholders up to the director level.

• Experience managing escalations and challenging conversations in a calm, professional, and urgent manner.

• Strong sense of ownership; proactive, organized, and effective in a dynamic environment where processes are continuously evolving.

• Technical knowledge of networking and security concepts, including DNS, CDN, WAF, DDoS, and Zero Trust/SASE.

• Proficient with Jira, Salesforce, a PSA tool such as Certinia, Kantata, or ServiceNow SPM, and Smartsheet or MS Project.

• U.S. citizenship is required.

• Preference for candidates in Austin, TX; other AMER locations considered for highly qualified applicants.

• PMP or CAPM certification and agile certification are preferred.

• Experience in delivery at a cybersecurity, networking, or cloud provider is a plus.

• Familiarity with migrating customers from competing CDN, security, or SASE vendors is advantageous.

• A bachelor's degree in business, information technology, a related field, or equivalent experience is preferred.

🏝️ Benefits

• Six-month contract with the possibility of extension.