Senior Project Coordinator

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Assist Project Managers and Associate Project Managers in executing projects, managing deliverables, adhering to deadlines, reporting to clients, and facilitating internal project communications.

• Serve as a backup for the Project Manager when necessary, ensuring that project deliverables are achieved punctually, within budget, and maintain high-quality standards.

• Timely, accurate, and professional responses to client communications are essential.

• Collaborate with internal teams such as Data Services, Software Engineering, Print/Mail Services, Contact Center, Disbursements, and Claims Operations.

• Generate project reports, assess reporting quality, and assist in contextualizing results for clients.

• Aid in documenting business processes, maintaining project records, and managing scheduling and deadline tracking.

• Facilitate accurate revenue forecasting based on anticipated project stages.

• Provide training, mentorship, and support to fellow Client Services team members as needed.

• Contribute to special projects and internal initiatives as an expert in Client Services.

⛳️ Requirements

• A minimum of 1 year of experience as a Project Coordinator with direct contact with clients or customers.

• Exceptional customer service abilities along with a calm and professional communication style.

• Outstanding verbal and written communication capabilities.

• Proficient in critical thinking, problem-solving, and research methodologies.

• Strong attention to detail, ensuring accurate grammar, spelling, and documentation.

• Proven experience in tracking projects, managing deadlines, schedules, calendars, and project records.

• Familiarity with Microsoft Office Suite, particularly Word, Excel, Access, and Outlook.

• Comfortable working with data, reporting, and basic analytical tasks.

• Demonstrates flexibility, adaptability, and a willingness to learn in a dynamic environment.

• A Bachelor’s degree or relevant industry experience is preferred.

• Experience as an admin, paralegal, or project coordinator is an advantage.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life

• 401K

• PTO

• Sick leave