Senior Program Manager, iQueue for Inpatient Flow

This is a fully remote position, open to applicants in Alaska, +32 more states.

📋 Description

• Take ownership and lead a portfolio of intricate Inpatient Flow implementations from initiation through to go-live and transition to Customer Success.

• Create, sustain, and execute comprehensive implementation plans detailing milestones, deliverables, dependencies, resources, decisions, and timelines.

• Oversee implementations that span multiple workflows and hospitals across a healthcare system.

• Conduct customer and internal implementation meetings, establish action items and responsible parties, and ensure accountability.

• Manage discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities.

• Maintain implementation momentum by following up on deliverables, addressing blockers, and driving decision-making.

• Ensure consistent adherence to implementation standards while upholding a high standard for customer experience and delivery excellence.

• Organize and participate in onsite meetings and activities.

• Evaluate implementation health and identify risks, dependencies, resource constraints, and decisions that may impact delivery.

• Develop and implement mitigation plans and manage escalations until resolution.

• Handle changes to implementation scope and timelines while communicating their impacts.

• Keep documentation updated for decisions, risks, action items, dependencies, and customer commitments.

• Provide stakeholders with insights into implementation status, risks, achievements, and forthcoming steps.

• Foster relationships with customer project leaders, executives, clinical leaders, operational stakeholders, and technical teams.

• Facilitate customer governance and implementation meetings.

• Collaborate with Clinical Workflow Implementation Managers on workflow transformation, change management, training, and adoption.

• Coordinate efforts across Product Implementation, Data Engineering, Product, Customer Success, and other teams.

• Ensure a thorough handoff to Customer Success, including outcomes, open items, commitments, risks, and optimization opportunities.

• Utilize implementation methodologies, tools, and best practices.

• Enhance implementation processes, templates, tools, and documentation based on acquired insights.

• Share implementation knowledge and best practices with the wider team.

⛳️ Requirements

• Bachelor’s degree (or equivalent years of related experience) in Business, Healthcare Administration, or a related discipline.

• Project Management Professional (PMP) certification.

• Over 5 years of practical project or program management experience leading complex healthcare implementations.

• Experience in managing implementations throughout the entire lifecycle, from kickoff and discovery to testing, training, go-live, and transition.

• Proven experience leading system-wide initiatives across multiple hospitals, workstreams, stakeholder groups, or technology solutions.

• Strong foundational knowledge in project management, including planning, dependency management, risk mitigation, issue management, scope management, and stakeholder communication.

• Demonstrated capability to concurrently manage multiple customer implementations and priorities while maintaining a keen attention to detail.

• Established ability to drive accountability and achieve results across cross-functional teams without direct authority.

• Experience collaborating directly with executives, clinical leaders, operational teams, technical teams, and project stakeholders within hospitals or health systems.

• Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps.

• Excellent communication, facilitation, problem-solving, and organizational skills.

• Proficiency in project management tools and methodologies.

• Resourceful, results-driven, and comfortable functioning in a fast-paced, customer-facing environment.

• Willingness to travel 30–40% of the time.

• Candidates must possess legal authorization to work in the United States.

• Visa sponsorship is not offered for this position.

🏝️ Benefits

• Competitive compensation package including base salary, target bonus, and stock options.

• 401(k) Match.

• Comprehensive healthcare benefits.

• Generous Paid Time Off and Parental Leave.

• Monthly reimbursement for Skill Building.

• Monthly reimbursement for Wellness, Transportation, and/or Home Office expenses.

• Education Reimbursement for select courses/programs.

• Intellectual and emotional satisfaction of addressing challenging operational problems in healthcare while enhancing patient access and saving lives.