Senior Program Manager – Global Professional Services Channel Programs

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Lead and enhance the Expert Advantage Program, a premier initiative focused on empowering, incentivizing, and accelerating the growth of our specialized consulting services partners around the globe.

• Develop customized partner benefits and tailored value propositions that align with various partner business models, ensuring partners can clearly identify and realize measurable value from the program.

• Design and implement comprehensive, global professional services channel programs aimed at promoting partner-led delivery, service activation, and customer engagement.

• Optimize and oversee different facets of the program to ensure partner profitability, service quality, and alignment with strategic objectives.

• Collaborate with Product and Global Services teams to convert complex technical roadmaps into structured partner enablement and delivery frameworks.

• Serve as the programmatic advocate for the delivery and activation of VMware solutions, with a primary emphasis on the VMware Cloud Foundation (VCF) platform.

• Propel partner adoption and delivery readiness across essential technology pillars, including software-defined storage, container orchestration (Kubernetes), and advanced cloud security components.

• Enhance the entitlement process by utilizing existing tools to increase efficiency.

• Design and produce impactful content, core program messaging, and essential enablement assets (e.g., playbooks, value proposition decks, program guides, and whitepapers) tailored for both internal execution and external partner engagement.

• Build upon the structure and development of partner certification blueprints, technical validation pathways, and competency requirements globally as they relate to the Expert Advantage Program.

• Manage and clarify complex customer entitlement frameworks with a focus on our commercial segment, ensuring partners can navigate licensing, deployment rights, and service credits seamlessly to accelerate time-to-value.

• Establish, monitor, and report on key performance indicators (KPIs) and operational metrics to assess global program health, partner performance, and return on investment (ROI).

• Collaborate closely with Pre-Sales and Professional Services Organizations (PSO) to establish, nurture, and lead global Services Advisory Boards, gathering partner feedback to inform long-term corporate strategy.

⛳️ Requirements

• Must possess a Bachelor’s degree (in Business, Computer Science, Information Systems, or a related field) AND/or a Master’s degree (MBA or Master of Science in a relevant discipline).

• At least 15 years of progressive industry experience in the enterprise software, cloud infrastructure, or technology sector, with a clear focus on Channel Program Management and Professional Services.

• Advanced data literacy with a proven ability to work with third-party applications/tools and extract raw metrics to guide strategic program execution.

• Strong capability in creating executive-level reports, dashboards, and consumption metrics.

• Extensive knowledge of VMware technologies, particularly the VMware Cloud Foundation (VCF) platform architecture and its component stacks (including vSAN/Storage, Tanzu/Kubernetes, and NSX/Security).

• Direct experience in structuring partner certification requirements, managing global routes to market, and operationalizing customer entitlement models.

• Proven success in managing programs across multiple geographies (AMER, EMEA, APJ) while considering regional market differences.

🏝️ Benefits

• Medical, dental and vision plans.

• 401(K) participation including company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company paid holidays.

• Paid sick leave.

• Vacation time.