Senior Program Manager – Direct-to-Patient

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the U.S. launch of MariTide by developing a Direct-to-Patient (DTP) channel.

• Propel the execution and readiness for launch of a model that integrates digital intake, telehealth-enabled care, and complete fulfillment processes.

• Take ownership of the comprehensive DTP launch strategy and roadmap, which encompasses intake, telehealth, prescribing, fulfillment, billing, and patient support.

• Oversee cross-workstream dependencies, timelines, and resource allocation.

• Conduct launch-readiness evaluations and Go/No-Go decision processes.

• Lead the management of risks, issues, and action items (RAID).

• Facilitate collaboration across Marketing, Value & Access, Medical, Regulatory, Legal, Tax, Operations, and Commercial Data & Analytics (CD&A).

• Generate clear status updates and executive reports.

• Coordinate the onboarding, integration, and testing of telehealth, fulfillment, pharmacy, and platform partners.

• Organize and manage User Acceptance Testing (UAT) and comprehensive testing throughout the patient journey.

• Monitor partner readiness and Service Level Agreement (SLA) commitments prior to launch.

• Establish and maintain the program's operating rhythm, which includes steering committees, workstream synchronization, and reporting schedules.

• Collaborate with CD&A to create dashboards and Key Performance Indicators (KPIs).

• Track performance against the plan and support structured testing and optimization efforts.

• Lead retrospective sessions and document lessons learned.

⛳️ Requirements

• Doctorate degree with 2 years of program/project management, commercial, digital health, or operations experience OR Master's degree with 4 years OR Bachelor's degree with 6 years OR Associate’s degree with 10 years OR High school diploma/GED with 12 years of relevant experience.

• Experience in program or project management within digital health, pharma/biotech commercialization, telehealth, or consumer health.

• Demonstrated ability to navigate complex, matrixed organizational structures.

• Proven track record of managing intricate, multi-stakeholder launches under tight timelines.

• Experience in coordinating with both internal and external partners and vendors.

• Ability to operate comfortably in highly regulated settings.

• Technical proficiency to collaborate with product and engineering teams on system and API integrations, data flows, and performance dashboards.

• Familiarity with program/project management tools and methodologies (e.g., Smartsheet, Jira, MS Project; Agile and waterfall); CSM, PMP, or equivalent certification is a plus.

• Excellent communication, stakeholder management, and executive reporting abilities.

• Data-driven approach with the ability to navigate ambiguity and prioritize competing demands in a high-visibility launch environment.

🏝️ Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Flexible work models where feasible.