Senior Program Manager – Channel Incentives, Platform Adoption

This is a fully remote position, open to applicants in California.

📋 Description

• Design and enhance operational processes that empower PADs and partners to achieve customer lifecycle objectives (onboarding, adoption, expansion, renewals) for the VCF platform and its add-ons.

• Convert VCF platform adoption objectives into programmatic workflows, tools, and KPIs that facilitate PAD execution.

• Equip partners with the necessary tools, processes, and guidance for successful VCF deployment, expansion, and continuous usage.

• Monitor and ensure visibility into partner-driven customer outcomes, including VCF adoption, add-on integration, usage, and retention.

• Operationalize partner programs that align with VCF platform adoption and expansion, supporting PAD-led partner strategies.

• Collaborate closely with the incentives/program lead to implement rebates, activity-based incentives, and adoption initiatives.

• Oversee comprehensive incentive operations, including tracking, validation, accruals, and payout execution, ensuring precision and auditability.

• Promote simplification and automation of incentive structures and claims procedures.

• Create and maintain executive dashboards and KPI reporting to provide PADs with transparent insights into partner performance and VCF lifecycle metrics.

• Develop and implement PAD scorecards, ensuring consistent evaluation of partner performance and accountability.

• Utilize AI and automation to enhance PAD efficiency, including forecasting, adoption insights, anomaly detection, and workflow automation.

• Manage and improve partner and operational platforms (partner portals, incentive systems, certification and performance tools) to support PAD execution and lifecycle visibility.

• Collaborate with Sales, Customer Success, Marketing, Finance, Legal, and IT to align on VCF adoption objectives and program execution.

• Oversee third-party vendors involved in channel programs, ensuring performance and compliance.

⛳️ Requirements

• Over 12 years of experience in Channel Operations, Partner Operations, or Sales Operations.

• Deep understanding of partner-driven customer lifecycle frameworks (reseller and services).

• Experience in supporting field sales or partner-facing roles (e.g., PADs, account teams) with data, tools, and operational processes.

• Familiarity with partner programs, incentives, rebates, and payout operations.

• Strong analytical abilities with experience in building dashboards and KPI frameworks (e.g., Tableau, Power BI).

• Experience in applying AI, automation, or advanced analytics within an operational setting.

• Excellent project, process, and change management skills.

• Bachelor’s degree is mandatory.

🏝️ Benefits

• Medical, dental, and vision plans

• 401(K) participation with company matching

• Employee Stock Purchase Program (ESPP)

• Employee Assistance Program (EAP)

• Company-paid holidays

• Paid sick leave and vacation time