Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieving business results is the primary focus of this role. As a Program Manager for Business Solutions, you will be responsible for the outcomes in our health and welfare benefits administration sector, including revenue, retention, cost management, scalability, and client satisfaction.

• You will employ a mix of planning, execution, influence, and hands-on efforts to achieve these outcomes. Artificial Intelligence is integral to this toolkit, rather than being treated as a secondary priority.

• Manage a portfolio of critical programs linked to financial and operational objectives such as revenue generation, cost optimization, client retention, and platform scalability.

• Deliver business results by developing and managing timelines, milestones, and deliverables. Adjust plans as necessary to ensure desired outcomes are achieved.

• Communicate with executive stakeholders regarding the performance of your programs, potential risks, and recommended actions for the business.

• Execute cross-functionally across Product, Technology, Service Delivery, Operations, and Finance.

• Engage in hands-on problem-solving when necessary, creating solutions independently rather than waiting for others, whether that involves deploying an AI agent, designing a new process, or taking on tasks outside your usual responsibilities.

• Drive operational and process enhancements in the delivery of benefits at scale.

⛳️ Requirements

• A minimum of 8 years of experience in health and welfare benefits administration, including operations, client delivery, or implementation within a benefits administration platform, TPA, or carrier.

• Proven track record of managing business outcomes related to revenue, costs, retention, and performance metrics.

• Experience in leading complex programs that involve multiple projects, stakeholders, and functions.

• Ability to influence cross-functional teams without having direct authority.

• Experience presenting to executive audiences, confidently engaging with senior leadership.

• Strong financial understanding and a collaborative relationship with Finance.

• Proficient in using AI in your daily work. You actively build or utilize agents, custom skills, and automations to enhance analysis, communication, and execution, and you keep up-to-date with the latest developments.

• A Bachelor’s degree or equivalent experience in the industry.

🏝️ Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

• Remote first, Office friendly environment! No time to commute? No problem!

• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.