Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide comprehensive program leadership for five contractor teams.

• Act as the main contractor point of contact with the Contracting Officer, Contract Specialist, COR, ISD management, Government technical leads, and other stakeholders.

• Create the program management structure, governance model, communication process, escalation process, and performance management framework.

• Develop, maintain, and execute the Program Management Plan along with the associated technical, staffing, quality, risk, transition, communication, and performance plans.

• Ensure that all work is planned and executed within the approved scope, schedule, staffing, cost, quality, and contractual requirements.

• Integrate schedules and dependencies across development, operations, configuration management, information assurance, and operational technology projects.

• Monitor staffing levels, vacancies, employee performance, onboarding, background investigations, security clearances, training, retention, and replacement initiatives.

• Review and approve program schedules, project plans, staffing plans, risk registers, corrective action plans, deliverables, and management reports.

• Anticipate technical, staffing, schedule, cost, cybersecurity, and performance challenges and implement prompt mitigation measures.

• Ensure all contractual deliverables are thorough, accurate, consistent, and submitted within the required timelines.

• Oversee the preparation and submission of the Monthly Progress Report, staffing matrix, project metrics, system performance reports, personnel and training reports, risk reports, and other essential deliverables.

• Monitor service levels, project performance, ticket backlogs, change request completion, system availability, vulnerability remediation, quality, schedule adherence, and customer satisfaction.

• Conduct regular program management reviews with Project Managers, team leads, corporate leadership, and Government stakeholders.

• Ensure contractor personnel adhere to USCG, DHS, DoD, Federal, local, cybersecurity, privacy, safety, Section 508, supply chain risk management, and records management regulations.

• Manage program-level risks, issues, dependencies, corrective actions, and continuous improvement efforts.

• Coordinate phase-in, phase-out, knowledge transfer, continuity of operations, and transition activities.

• Ensure that all projects comply with relevant Agile, DevSecOps, Systems Engineering Life Cycle, project management, configuration management, and IT service management processes.

• Provide technical guidance for systems development and integration activities and resolve conflicts and priorities across teams.

• Identify innovative technologies, processes, and management practices that enhance mission performance, quality, security, efficiency, and cost-effectiveness.

• Represent the contractor at program reviews, executive briefings, performance meetings, technical reviews, audits, and other Government meetings.

• Deliver timely written and oral reports to Government and company executive management.

⛳️ Requirements

• Bachelor’s or associate degree in Computer Science, Information Technology, Engineering, Mathematics, Business Management, or a related field.

• Active PMP certification.

• A minimum of eight years of experience in providing technical direction and project management.

• At least three additional years of supervisory experience.

• A minimum of five years of experience in change management and process improvement.

• Proven experience leading information systems engineering, systems integration, software development, infrastructure, or similar enterprise IT programs.

• Familiarity with all stages of the Systems Engineering Life Cycle.

• Experience in managing cost, schedule, staffing, technical performance, risks, deliverables, and customer relationships.

• Proficiency in preparing and presenting written and oral program reports to Government and corporate leadership.

• Ability to obtain and maintain a favorable Tier 1 background investigation for unclassified systems.

🏝️ Benefits

• Medical, dental, and vision insurance

• Life and disability insurance

• 401(k) plan with employer match

• Paid holidays

• PTO (sick/vacation)

• Commuter benefits

• Employee assistance program (EAP)

• Educational reimbursement

• Pet Insurance