Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a variety of strategic initiatives, ranging from mid-to-large-scale projects, from their intake and definition to delivery, transition, and operational readiness.

• Ensure timely delivery of strategic programs, staying within budget and aligning with both business and customer goals.

• Handle executive-level escalations related to project, commercial, customer, and operational challenges.

• Collaborate with sponsors, stakeholders, customers, and delivery teams to establish objectives and maintain accountability.

• Establish project goals, scope, governance, team roles, and responsibilities.

• Administer execution plans, assignments, milestones, dependencies, and monitor progress against cost, schedule, scope, and quality commitments.

• Lead change control processes and communicate approved modifications.

• Oversee forecasts, budgets, variance analysis, and planning for corrective actions.

• Monitor risks and issues, including mitigation strategies, contingency plans, ownership, and executive visibility.

• Assess resource needs and convey staffing requirements.

• Manage communications with internal and external stakeholders.

• Facilitate commercial discussions, scope definitions, effort estimations, Statements of Work, and business case development.

• Utilize delivery insights and customer feedback to enhance customer satisfaction and aid growth and account strategy.

• Advocate for project management standards, tools, processes, and governance in delivery.

• Organize production cutovers, go-live activities, and ensure operational readiness.

• Transition completed projects into sustainable support and service operations models.

• Report program status, risks, issues, financials, and mitigation plans to executives.

• Lead steering committees, governance forums, and reviews with customer-facing executives.

• Cultivate relationships with senior clients, including C-level stakeholders.

⛳️ Requirements

• Extensive experience in project or program management.

• Demonstrated ability to lead both technical and non-technical resources within cross-functional delivery teams.

• Proven experience in identifying action items, tasks, dependencies, and activities, and tracking them to completion.

• Skilled in defining, implementing, and continuously enhancing standards, processes, and procedures utilizing PMI or CMMI best practices.

• Experience in constructing project budgets based on work breakdown structures, resource plans, and delivery commitments.

• Working knowledge of AWS, Azure, and GCP.

• Understanding of SaaS, PaaS, and IaaS delivery models.

• Familiarity with cloud architecture, networking, identity management, and integration patterns.

• Experience managing architecture, infrastructure, and application delivery teams.

• Experience overseeing cloud providers, system integrators, external integration partners, and third-party vendors.

• Capacity to negotiate priorities and resolve cross-organizational dependencies.

• Experience planning production cutovers, go-live activities, and ensuring operational readiness.

• Experience transitioning projects into sustainable support and service operations models.

• Understanding of SLA management, incident management, and service operations practices.

• Experience presenting program status, risks, issues, financials, and mitigation plans to executive stakeholders.

• Experience leading steering committees, governance forums, and customer-facing executive reviews.

• Proven experience managing senior client relationships, including C-level stakeholders.

• Must reside in the posted location or its immediate vicinity.

• Candidates living in New York City or California will not be considered.

🏝️ Benefits

• Unlimited vacation, in accordance with local regulations and business priorities.

• Hybrid work arrangements.

• Paid time off for voting, bereavement, and sick leave.

• Employee Assistance Program.

• Wellbeing Champions and Gather Groups.

• Monthly well-being events and initiatives.

• Medical, life, and disability insurance.

• Retirement plans.

• Lifestyle and additional benefits.

• Paid time off for volunteering.

• Donation-matching opportunities.

• Inclusion communities and employee networks.

• Access to online learning and accredited courses through the Skills & Career Navigator tool.

• Global employee recognition program, Finastra Celebrates.

• Regular employee surveys.

• Hands-on training and mentorship.

• Leadership development and industry certifications.

• Paid holidays.

• Flexible working hours.

• Pension plan.

• Comprehensive health initiatives.