Senior Program Manager, AI Literacy – Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the AI Literacy roadmap along with success metrics that align with Blackbaud’s enterprise AI objectives.

• Create proficiency frameworks tailored for product teams, customer success, leadership, and technical personnel.

• Build and enhance internal communications, adoption initiatives, role-specific playbooks, and a network of AI Champions.

• Design and facilitate workshops, e-learning sessions, simulations, and office hours that incorporate Responsible AI principles.

• Collaborate with Legal, Compliance, and Governance teams to put Responsible AI standards into practice.

• Ensure that training and enablement materials are consistent with current governance policies and ethical AI standards.

• Work in partnership with Learning & Development, Product Management, Engineering, and Knowledge Management to synchronize enablement efforts with platform capabilities and business requirements.

• Coordinate with Marketing and Communications on AI Certification for Social Impact, client-facing materials, and external representation.

• Define and monitor metrics for adoption, engagement, and proficiency, while enhancing program effectiveness.

• Support certification pathways and ongoing education initiatives.

• Actively represent Blackbaud’s AI Literacy program at industry events, client engagements, and public forums.

• Keep track of emerging trends in generative AI, legal tech, and AI regulations, translating insights into updates for internal stakeholders.

⛳️ Requirements

• A minimum of 8 years of demonstrated experience in Learning and Development, leading enterprise-level learning or enablement programs, preferably in AI, data, or technology sectors.

• Profound understanding of responsible AI principles, governance frameworks, and best practices in change management.

• Outstanding communication skills and executive presence, with comfort in presenting to senior leadership and external audiences.

• Strong collaborative abilities with Legal, Compliance, Engineering, and Learning & Development teams.

• Experience in designing and delivering scalable learning programs utilizing modern instructional design methodologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Remote-flexible workforce.

• Wellness Programs.

• 401(k) program with employer match.

• Flexible paid time off.

• Generous Parental Leave.

• Donations for Doers.

• Pet insurance, legal, and identity protection.

• Tuition reimbursement program.