Senior Program Director, Government Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Account Leader accountable for the success of client relationships, program delivery, advancement of technical solutions, operational excellence, and overall client satisfaction.

• Provide high-level oversight for intricate enrollment and premium processing technology and business operations initiatives.

• Supervise the financial performance of projects, encompassing budgeting, forecasting, profit and loss analysis, and financial controls.

• Ensure that operations adhere to contract stipulations as well as state and federal regulations.

• Manage administrative operations, including budgeting, human resources, and financial oversight.

• Organize and prioritize tasks to meet operational and performance objectives.

• Analyze management, productivity, and financial reports to confirm that program goals are achieved.

• Engage in audits, research studies, forecasts, and modeling activities.

• Direct operational managers through performance monitoring, mentoring, and providing guidance for professional development.

• Align resource allocations and utilization with staffing requirements.

• Set milestones, schedules, priorities, and resources for strategic initiatives.

• Oversee initiatives in terms of budget, schedule, resources, and organizational alignment.

• Lead the response process for RFIs, RFPs, and RFQs, including management strategies, whitepapers, and concept creation.

• Drive large-scale cross-functional programs from strategy formulation to implementation and operational stabilization.

• Manage program planning, scope definition, budgets, timelines, dependencies, and resource distribution.

• Establish governance frameworks, manage risks and issues, and coordinate escalation processes.

• Ensure alignment among business, operational, technical, PMO, testing, and vendor teams.

• Track program metrics and modify strategies to uphold delivery commitments.

• Spearhead operational transformation, process optimization, automation, and technology modernization initiatives.

• Create operational metrics, reporting frameworks, and plans for continuous improvement.

• Enhance productivity, service quality, operational readiness, workforce efficiency, compliance, and customer experience.

⛳️ Requirements

• A bachelor's degree in a related field is mandatory.

• A professional background of 12–15 years in a corresponding field is essential.

• Experience in leading government services programs within the Health and Human Services (HHS) sector is required.

• Proven track record in managing large, complex programs with responsibilities for operational and technology delivery.

• Demonstrated success in leading cross-functional teams in a client-facing context.

• Strong critical thinking and problem-solving abilities are necessary.

• Capability to evaluate situations, adapt to evolving business demands, and make informed decisions.

• Ability to balance strategic leadership with hands-on operational management and daily program oversight.

• Experience in Agile software development and Software Development Life Cycle (SDLC) environments is preferred.

• Preferred qualifications include executive presence and influencing skills.

• Skills in client relationship management are preferred.

• Strategic thinking and business acumen are highly valued.

• Expertise in enrollment and premium technology and systems is preferred.

• Technical program leadership experience is preferred.

• Proficiency in risk and issue management is preferred.

• Financial and contract management expertise is preferred.

• A reliable home office with high-speed internet is required, with at least 20 Mbps download/50 Mbps for shared connectivity and a minimum of 5 Mbps upload speeds.

• A private and secure workspace is mandatory.

🏝️ Benefits

• Support for work/life balance with flexible options.

• Medical, Dental, Vision, and Prescription insurance plans.

• Partially funded Health Savings Account (HSA).

• Life insurance coverage.

• Discounts on Auto, Home, Renters, and Pet Insurance.

• 401(k) Retirement Savings Plan with company matching contributions.

• Paid Time Off (PTO).

• Paid holidays.

• Extended sick leave benefits.

• Short- and Long-Term Disability coverage.

• Employee Assistance Program (EAP).

• Employee recognition platform.

• Opportunities for tuition reimbursement.

• Employee discounts and additional exclusive benefits.

• Access to wellness programs and resources.

• Opportunities for training, workshops, conferences, and ongoing learning.

• Maximus covers costs related to renewing necessary licenses and certifications.

• Provision of company-issued computer equipment.