Senior Professional Services Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide GitLab Professional Services engagements, encompassing installation, migration, training, and advisory services.

• Strategize and implement deployments from single-node Omnibus installations to extensive reference architectures utilizing Infrastructure as Code and Configuration as Code methodologies.

• Lead the migration process from various source systems to GitLab SaaS or self-hosted GitLab.

• Assist clients in adopting secure and dependable workflows.

• Collaborate with Engagement Managers and Project Managers to enhance delivery consistency, eliminate obstacles, and optimize delivery processes.

• Act as a trusted technical advisor, converting customer objectives and limitations into actionable implementation plans and clear next steps.

• Interact with GitLab's product and engineering teams to facilitate customer outcomes and relay feedback.

• Mentor Associate and Intermediate Professional Services Engineers.

• Oversee and execute multiple customer engagements concurrently, either as the primary engineer or lead.

⛳️ Requirements

• Professional experience with one or more Infrastructure as Code or Configuration as Code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.

• Professional experience with two or more cloud service providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

• Location requirement: Charlotte, NC or surrounding areas.

• Experience in using, deploying, or configuring GitLab, along with a solid understanding of Git and source control workflows.

• Experience in delivering customer-facing services, including installation, migration, training, and advisory engagements across GitLab's feature set.

• Proven track record of independently managing one or more projects and providing leadership to other Professional Services Engineers on complex engagements.

• Strong communication skills in English, both written and verbal.

• Ability to provide clear status updates and achieve consensus with peers and customers in a remote, predominantly asynchronous environment.

• Proven capability to identify root causes, suggest options and tradeoffs, and navigate issues to resolution while managing multiple customer engagements.

• Demonstrated effectiveness in a fully remote organization through clear written communication, decision documentation, asynchronous collaboration across time zones, and alignment with GitLab's values.

🏝️ Benefits

• Benefits that promote your health, financial stability, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.