Senior Professional Services Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Facilitate GitLab Professional Services engagements, encompassing installation, migration, training, and advisory services.

• Strategically plan and carry out deployments ranging from single-node Omnibus installations to extensive reference architectures utilizing Infrastructure as Code and Configuration as Code methodologies.

• Spearhead migrations from various source systems to GitLab SaaS or self-managed GitLab platforms.

• Collaborate with Engagement Managers and Project Managers to enhance delivery consistency and refine operational processes.

• Act as a trusted technical advisor, converting customer objectives and constraints into actionable implementation plans and next steps.

• Liaise with GitLab product and engineering teams to resolve customer challenges and convey customer feedback.

• Provide mentorship to Associate and Intermediate Professional Services Engineers.

• Oversee and execute multiple customer engagements as the primary engineer or lead.

⛳️ Requirements

• Professional experience with one or more Infrastructure as Code or Configuration as Code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.

• Professional experience with at least two cloud providers, including Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

• Familiarity with using, deploying, or configuring GitLab, along with a solid understanding of Git and source control workflows.

• Proven experience in delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.

• Demonstrated ability to independently manage one or more projects and to guide and direct other Professional Services Engineers on complex engagements.

• Strong written and verbal communication skills in English.

• Capacity to identify root causes, suggest options and trade-offs, and drive issues to resolution while managing multiple customer engagements.

• Ability to work efficiently in a fully remote organization, ensuring clear written communication, thorough documentation, asynchronous collaboration, and alignment with GitLab's values.

• Must reside in Japan and possess full working rights in the country.

🏝️ Benefits

• Comprehensive benefits to support your health, financial stability, and overall well-being.

• Flexible Paid Time Off.

• Access to Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.

• Fully remote and predominantly asynchronous work environment.