Senior Product/User Researcher – Contract

📋 Description

• Develop and enhance research programs.

• Establish research philosophies, standards, and best practices throughout the organization.

• Define frameworks, templates, and governance structures that enhance rigor and reduce bias in research implementation.

• Educate product, design, and PM teams on research methodologies, interpretations, and appropriate applications.

• Build scalable research infrastructure which includes participant recruitment, insight synthesis, and knowledge management.

• Maintain a continuous rolling research program.

• Own and manage an ongoing research program that enables consistent user feedback during product development.

• Collaborate with teams to gather research requirements and convert them into structured, methodologically sound testing plans.

• Recruit and facilitate participant sessions regularly, adjusting frequency based on product priorities and research complexity.

• Synthesize findings into actionable insights that guide product direction and design decisions.

• Sustain a research rhythm that balances responsiveness with depth and methodological rigor.

• Execute mixed-methods research.

• Identify and implement suitable qualitative and quantitative methodologies for discovery and evaluative research.

• Conduct interviews, usability testing, concept validation, surveys, diary studies, and experiments.

• Ensure research rigor, bias mitigation, and methodological clarity in all studies.

• Lead strategic research initiatives.

• Define and spearhead long-term research programs that deepen the understanding of users, their behaviors, and mental models.

• Manage external research agencies for larger scoped studies (1–2 per quarter or biannually) with leadership approval.

• Drive synthesis across studies to develop lasting user insights and profiles that steer product strategy.

⛳️ Requirements

• Senior-level experience in product/UX research within digital product organizations.

• Proven ability to establish research practices in settings lacking mature research infrastructure.

• Strong mixed-methods expertise with sound judgment in methodology selection.

• Experience managing continuous or rolling research programs.

• In-depth understanding of research rigor, bias mitigation, and insight synthesis.

• Ability to elevate organizational research literacy and mentor non-researchers on best practices.

• Strong collaboration with design and product leadership.

• Comfortable working with high autonomy, navigating ambiguity, and owning program responsibilities.

🏝️ Benefits

• Virtual-first teamwork: The Tilt team collaborates across 14 countries, 12 time zones, and counting. You’ll receive a WFH office reimbursement to get started.

• Competitive pay: We value potential, reflected in our competitive compensation packages and generous equity offerings.

• Complete support: Access flexible health plans at every premium level, with substantial subsidies that meet global standards.

• Visibility is yours: Expect direct exposure to our leadership team — we’re a team where great ideas can spread quickly.

• Paid global onsites: Magic happens in real life; we gather twice a year to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, among others.)

• Impact is recognized: Growth opportunities align with your contributions, rather than rigid promotion timelines.