Senior Production Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Collaborate with Portfolio Directors, Senior Production Manager peers, and the Globalize Client Engagement team to create strategies and plans aimed at enhancing and sustaining profitability and operational reach.

• Hold primary responsibility for overseeing a global client footprint and program, proposing and executing actions to enhance revenue and/or profitability.

• Work alongside Portfolio Directors and the Implementation team to develop and execute long-term Localization and QA strategies that align with the company’s global objectives.

• Engage in high-level decision-making conversations and provide insights on how Localization and QA can facilitate business growth and market entry.

• Possess a thorough understanding of performance metrics and how to influence them, demonstrating strong problem-solving and analytical capabilities.

• Manage strategic and complex clients and budgets, including forecasting and financial planning for Localization and QA initiatives.

• Make significant financial decisions to effectively allocate resources across various projects and regions.

• Lead initiatives aimed at continuously enhancing the quality and effectiveness of Localization and QA efforts.

• Address complex issues and crises that may arise during Localization and QA projects, including major quality challenges, vendor failures, and unexpected market shifts.

• Conduct workflow design and onboarding for Localization and QA services and technology implementations.

• Supervise the production of Localization and QA projects to ensure adherence to timelines.

• Maintain a standard of consistency, accuracy, and excellence across all localized and QA deliverables.

• Assist team members in navigating project ambiguities and resolving issues.

• Provide coaching and mentorship to team members, fostering a continuous growth mindset.

• Collaborate with HR to plan growth trajectories for team members and provide regular feedback and performance assessments.

• Generate and distribute production reports.

• Work with the Client Engagement team to provide quotes for key projects and initiatives.

• Collaborate with Finance and other support teams to share production data and forecasts.

• Undertake other special projects or responsibilities as necessary.

• Promote the adoption of new Localization and QA technologies and tools to improve efficiency and quality.

• Lead efforts to standardize Project Manager roles across various locations.

• Adjust team size based on account and business needs.

• Ensure that all client documentation is current and easily accessible.

• Attend Quarterly Business Reviews (QBR), Monthly Business Reviews (MBR), and any relevant account meetings as required.

⛳️ Requirements

• Strong focus on customer satisfaction.

• Exceptional team management and organizational abilities.

• Proven experience in delivering standardized work processes along with tactical and operational expertise.

• Development of business processes, procedural documentation, detailed project plans, and status reporting mechanisms.

• Demonstrated ability to cultivate strong relationships across all business levels, including senior leaders and executives.

• Initiative and accountability: willing to act proactively by identifying opportunities and anticipating changes, knowing when to escalate appropriately.

• Outstanding communication skills and the capacity to establish solid relationships with various local and international stakeholders.

• Ability to work effectively under pressure and meet tight deadlines.

• Proficiency in data analysis, metrics, and managing performance delivery.

• High degree of cultural sensitivity with a proven ability to collaborate effectively with multicultural and business teams, preferably in a large global context.

• 6-8 years of relevant experience in Audio, Text, LQA, or FQA, ideally in a multinational setting.

• Bachelor’s degree or equivalent in Business Administration, Translation, or a related field.

• Strong proficiency in Microsoft Office and Google tools.

🏝️ Benefits

• This position is remote and available across Europe, Canada, and the United States, with compensation varying based on the applicant's region.

• Keywords Studios is committed to upholding a well-established Equal Opportunities Policy, aiming to create a workplace that offers equal opportunities for all employees and prospective candidates.

• Note to Recruitment Agencies: Please be informed that Keywords Studios does not accept unsolicited resumes or any contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized parties will not be compensated by Keywords Studios.

• Privacy Notice: By providing your information in this application, you acknowledge that we will collect and process your information in accordance with our Applicant Privacy Notice. For further details, please refer to our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

• Role Information: EN

• Studio: Keywords Studios

• Location: Europe

• Area of Work: QA Testing Services, Localization

• Service: Globalize

• Employment Type: Full Time, Permanent

• Working Pattern: Remote