Senior Product Service and Sustaining Engineer, Electrical

This is a fully remote position, open to applicants in New Hampshire, +4 more states.

📋 Description

• Lead design initiatives to ensure optimal operational availability, reliability, and minimal life-cycle maintenance costs of Plug Power Electrolyzer systems throughout product development and initial customer deployments.

• Establish and sustain expert-level technical knowledge and service documentation concerning product operation, performance, and maintenance.

• Accountable for essential service deliverables during the development and initial deployment phases of new products.

• Assist with both internal and external troubleshooting efforts during operations, conducting Root Cause Analysis (RCA) in case of equipment malfunctions.

• Oversee the development and validation of service engineering deliverables during the introduction of new products.

• Specify maintenance protocols, spare parts plans, and tools & equipment necessary for supporting and servicing new products.

• Travel to customer sites to execute technical tasks such as system testing, validation, troubleshooting, and repairs as necessary.

• Create and deliver technical training for internal personnel, including on-site Service Technicians.

• Act as a representative of service engineering in customer interactions to fulfill their requirements regarding equipment maintenance and support.

⛳️ Requirements

• Bachelor’s degree in electrical, mechanical, systems, or controls engineering.

• Five (5) to ten (10) years of relevant work experience.

• Prior experience with medium and/or high voltage systems and/or power electronics is preferred.

• Experience with system controls (e.g., PLC, embedded) is an advantage.

• Willingness to travel as required to perform job duties – approximately 30 to 50%, based on product development program demands.

• Mechanical and electrical system proficiency to comprehend system operations, diagnose failure modes and causes, and resolve issues.

• Competence in analyzing engineering data and troubleshooting operational performance.

• Ability to read and interpret electrical schematics, P&ID drawings, and other relevant project diagrams.

• Exceptional communication skills.

• Capability to manage complex projects and effectively multi-task.

• Strong follow-through skills.

• Must possess a driven and self-motivated attitude.

🏝️ Benefits

• Health, Dental & Vision Insurance eligibility starting from the first day of employment.

• 401(k) plan with a 5% company match.

• Eligibility for bonuses.

• Paid time off, including vacation, personal, and sick leave.

• Paid holidays.

• Wellness Reimbursement Program.

• Opportunity to apply for Tuition Reimbursement.

• Employee Referral program.

• Employee Assistance Program.