Senior Product Owner, Zuora Billing

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Take ownership of the Zuora Billing product roadmap, backlog, and prioritization to align with business objectives, operational requirements, and Lead-to-Cash transformation initiatives.

• Collaborate with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to gain insights into business processes, challenges, and desired outcomes.

• Convert business needs into well-defined, actionable requirements, user stories, acceptance criteria, and process documentation.

• Lead solution definition alongside Technical Leads, ensuring designs are scalable, maintainable, compliant, and in accordance with the complete Quote-to-Cash architecture.

• Proactively conduct discovery and problem-solving by asking probing questions, investigating root causes, and addressing vague or incomplete requirements.

• Manage delivery outcomes for Zuora Billing functionalities from intake through design, development, testing, release, and adoption.

• Ensure billing solutions accommodate subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.

• Collaborate with Product & Pricing teams to enhance the product catalog, rate plans, charge models, pricing alterations, and readiness for new product introductions.

• Assist Billing Operations in refining bill run processes, mediation, exception management, reconciliation, and operational oversight.

• Work with Revenue Systems teams to ensure that downstream revenue recognition implications are clearly understood and appropriately managed.

• Identify and oversee cross-system dependencies involving Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and associated integration layers.

• Facilitate prioritization trade-off discussions among transformation initiatives, production support, compliance obligations, and technical debt.

• Collaborate with QA and business stakeholders to establish test scenarios, UAT expectations, and criteria for release readiness.

• Assist in incident analysis and the resolution of production issues by clarifying business impacts, expected behaviors, and process ownership.

• Maintain comprehensive documentation for billing processes, business rules, system behaviors, known constraints, and decision rationales.

• Foster continuous improvement by pinpointing opportunities to streamline processes, enhance data quality, minimize manual tasks, and amplify automation.

⛳️ Requirements

• Over 8 years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.

• Deep understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.

• Practical experience with Zuora Billing or a similar enterprise subscription billing platform.

• Proven ability to translate intricate business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities.

• Strong capability to drive solutions across both business and technical teams, including clarifying ambiguity and aligning stakeholders.

• Demonstrated ownership mentality with the proficiency to resolve issues and ensure sustainable outcomes.

• Excellent analytical and problem-solving skills, along with a curious mindset to investigate root causes and comprehend upstream/downstream impacts.

• Experience in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.

• Ability to balance strategic roadmap initiatives with ongoing operational priorities and production support requirements.

• Exceptional communication skills, capable of explaining intricate billing concepts to both technical and non-technical audiences.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities for remote work.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Support for fertility treatments.