Senior Product Owner, Digital Platforms

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of the complete product vision, scope, and roadmap for MyIngredion and the Digital Helpdesk as unified global digital platforms.

• Lead the investment strategy to facilitate operation, maintenance, and expansion of the platform as part of the Ingredion digital ecosystem.

• Act as the sole owner of the product backlog, prioritizing features, enhancements, technical enablers, and defects based on business value, customer impact, scalability, and risk.

• Ensure ongoing platform maintenance and operational continuity, which includes monitoring platform health, usage, and performance.

• Address defects, technical debt, and operational gaps as they arise.

• Serve as interim owner when regional Product Owner or Business Ownership roles are vacant.

• Step in to assist regions when there are gaps in capability, capacity, or ownership, ensuring continuity in delivery, decision-making, and compliance with global standards.

• Design and establish the operational framework necessary for execution, which includes clear RACI and ownership models.

• Implement repeatable intake, prioritization, and governance processes.

• Develop scalable working methods that regions can adopt and maintain.

• Collaborate with delivery teams and vendors in an agile framework, providing support for sprint planning, backlog refinement, demos, UAT readiness, and post-go-live hypercare.

• Exercise product governance and decision-making authority, including scope trade-offs, sequencing, prioritization, and escalation within Steering and Operating Committee forums.

• Promote adoption, training, and change enablement, ensuring regions are prepared not only to launch but also to operate and continuously enhance the platform.

• Define, monitor, and act upon product KPIs (e.g., adoption, CSAT, ticket deflection, resolution efficiency), using insights to drive ongoing optimization.

⛳️ Requirements

• 7–10+ years of experience in Product Ownership, Product Management, or Digital Platform positions, preferably in enterprise or B2B contexts.

• Proven experience managing customer-facing digital platforms (e.g., portals, service platforms, SaaS-like solutions).

• Strong knowledge of agile delivery methodologies (Scrum, SAFe, or similar), including backlog ownership and prioritization.

• Established ability to influence global, cross-functional stakeholders without direct authority.

• Experience collaborating with technology, UX, analytics, and external vendors to deliver scalable digital solutions.

🏝️ Benefits

• Total Rewards Package – Competitive salary and performance-based compensation recognizing your contributions to our success.

• Comprehensive Benefits & Wellness Support – Health coverage, long-term savings options, and resources for your physical, mental, and emotional well-being.

• Flexible Work Arrangements – We prioritize flexibility to support you both professionally and personally.

• Career Growth – Opportunities for learning, training, and professional development.

• Employee Recognition Program – A culture of immediate appreciation, featuring personalized recognition rewards globally.

• Employee Referral Program – Refer exceptional talent and earn a bonus if they are hired.